Are you frustrated by encountering the Netflix error code TVQ-ST-137 while trying to enjoy your favorite shows and movies?
The full error message says-“Netflix has encountered an error. Retrying in 58 seconds. Code: tvq-st-137.” This common error can be disruptive but fear not.
In this comprehensive guide, we’ll explore effective solutions to help you resolve the Netflix error code TVQ-ST-137.
How To Fix Netflix Error Code Tvq-St-137?
To get rid of the above error, you can sign out and sign in, check the internet connection, and restart your device. Moreover, you may also change and flush DNS. If nothing works try Netflix contact support.
Below is a detailed explanation of all the above-mentioned fixes:
1. Sign Out And Sign In
Try signing out of your Netflix account and then signing back in. This can refresh your account information and may help resolve the error.
To sign out and sign in to your Netflix account, follow these steps:
Sign Out:
- Open the Netflix app on your device or visit the Netflix website.
- Navigate to the profile selection or account settings.
- Look for the option to “Sign Out” or “Log Out” and select it.
- Confirm the action if prompted.
Sign In:
- Open the Netflix app or go to the Netflix website.
- Select the “Sign In” or “Log In” option.
- Enter your registered email address and password associated with your Netflix account.
- Click or tap on the “Sign In” or “Log In” button to access your account.
2. Check Your Network Connection
Ensure that your device is connected to the internet and that the connection is stable. You can try restarting your home network and ensuring that other devices can connect to the internet without any issues.
While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router.
It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Please wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
You can check your internet speed by clicking here.
3. Restart Your Device
By restarting your device, you may be able to solve the above error. This is the simplest fix you can try. To do the same, follow these steps:
Smartphone or Tablet:
- Press and hold the power button until the power-off menu appears.
- Select “Restart” or “Reboot” from the menu and wait for your device to power down and restart.
Computer:
- Click on the Windows icon or Apple logo in the bottom left or top left corner of the screen.
- Select the power icon and choose “Restart” from the options.
Smart TV or Streaming Device:
- Locate the power button on your device or remote control.
- Press the power button to turn off the device and wait a few minutes before turning it back on.
4. Change DNS (Domain Name System) For Computer
Changing the DNS settings aims to address potential network issues by using a different DNS service, such as Google DNS or OpenDNS, which can provide a more stable connection to the Netflix service
To change the DNS (Domain Name System) settings for your computer, follow these steps:
For Windows:
- Open the Control Panel by searching for it in the Windows search bar.
- Click on “Network and Sharing Center.”
- Select “Change adapter settings” from the left-hand menu.
- Right-click on your active network connection and choose “Properties.”
- Select “Internet Protocol Version 4 (TCP/IPv4)” from the list and click “Properties.”
- Choose the option to “Use the following DNS server addresses.“
- Enter the preferred and alternate DNS server addresses provided by your DNS service provider or a public DNS service such as Google DNS (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220).
- Click “OK” to save the changes.
For Mac:
- Click on the Apple menu and select “System Preferences.”
- Choose “Network” from the preferences window.
- Select your active network connection from the left-hand sidebar and click on the “Advanced” button.
- Navigate to the “DNS” tab.
- Click the “+” button to add a new DNS server and enter the preferred and alternate DNS server addresses.
- Click “OK” to save the changes.
5. Flush DNS For Computer
Flushing the DNS cache for the computer can help ensure that the DNS resolver cache is cleared, potentially resolving DNS-related issues that may contribute to the error code Tvq-St-137.
To flush the DNS (Domain Name System) cache for your computer, follow these steps based on the operating system:
For Windows:
- Open the Command Prompt as an administrator. You can do this by searching for “Command Prompt” in the Windows search bar, right-clicking on it, and selecting “Run as administrator.”
- In the Command Prompt window, type the following command and press Enter:
ipconfig /flushdns
- Once the command is executed, you should see a message indicating that the DNS Resolver Cache was successfully flushed.
For Mac:
Open the Terminal application. You can find it in the “Utilities” folder within the “Applications” folder, or you can use Spotlight Search to locate it.
In the Terminal window, enter the following command and press Enter:
sudo killall -HUP mDNSResponder
- You may be prompted to enter your computer’s password. After entering the password, press Enter.
- Once the command is executed, the DNS cache is flushed.
6. Contact Netflix Support
If the error persists after trying the above steps, it’s advisable to contact Netflix customer support for further assistance.
They can provide personalized troubleshooting steps based on your specific device and account details.