Are you also encountering the issue related to the NBA 2k24 face scan not working? NBA 2k24 has proven to be a very popular basketball video game. It has been a big deal in the world of sports entertainment for twenty years.
When you first start your journey with this, you have been provided the option to pick one of the stock faces or scan your own for a customized experience.
Although NBA 2k24 provides its users the facility to do the scanning with the phone app itself. You can easily upload your in-real-life face to the game after performing a Face Scan.
But many are facing problems with the same. They are saying that their NBA 2k24 face scan is not working. Are you facing the same? If yes, then don’t worry.
In this guide, we will discuss why is NBA 2k24 face scan not working and how to fix the NBA 2k24 face scan not working.
Why Is The NBA 2k24 Face Scan Not Working?
Face scan technology, like Face ID on Apple devices or facial recognition on other platforms, may fail to work properly for a variety of reasons. Here are some common causes:
- If the front-facing camera or the lenses are dirty or smudged, it can affect the quality of the scan.
- Anything obstructing your face, such as a mask, sunglasses, or a hat, can interfere with the scan.
- Insufficient or uneven lighting can make it difficult for the camera to detect your face accurately.
- If there are software bugs or hardware problems with your device’s camera or facial recognition hardware, it can cause issues.
- Major changes in your appearance, such as growing a beard, wearing heavy makeup, or getting a drastic haircut, can affect the accuracy of face scans.
- If you have sustained an injury to your face or eyes, it may affect the ability of the system to recognize your face.
- Sometimes, the facial recognition system may not be configured correctly.
- Factors like extreme weather conditions (e.g., heavy rain, fog), reflections, or glares on the camera lens can impact facial recognition performance.
These could all be the possible reasons that are causing trouble with your NBA 2k24 Face Scan. You need to find which is causing trouble for you and then fix the same.
Below we have mentioned some of the major fixes that might help you in getting rid of the issue. So stay with us and look for the same.
How To Fix The NBA 2k24 Face Scan Not Working?
1. Ensure Proper Positioning And Lighting
Improper positioning and Insufficient or uneven lighting can make it difficult for the camera to detect your face accurately.
So you are required to fix the same. Just try to position your face within the oval frame displayed on your device’s screen.
Also, you need to make sure that there is enough lighting in the room where you are clicking and must avoid wearing glasses, hats, etc. Anything obstructing your face, such as a mask, sunglasses, or a hat, can interfere with the scan.
2. Try Different Angles
You can try or experiment with different angles if the app is facing problems scanning your face. You may get better results while trying different angles.
Major changes in your appearance, such as growing a beard, wearing heavy makeup, or getting a drastic haircut, can affect the accuracy of face scans. So you must avoid all of these to ensure successful scanning.
3. Clean Your Camera Lens
Before attempting further attempts, it becomes very important for you to clean your device’s camera lens. If the front-facing camera or the lenses are dirty or smudged, it can affect the quality of the scan.
You can use a microfiber cloth or lens cleaning solution to clean the lens gently. Also, make sure that the lens is cleared properly and that there is no dirt or fingerprints left on it.
Therefore, try to clean the camera and lenses with a soft, lint-free cloth.
4. Download The Latest Companion Application
If after trying the above method, your NBA 2k24 face scan is still not working. Then the next method you can try is to download the latest companion app.
Sometimes these kind of problems comes when you are not using the latest version of the application. Therefore you must update the app as using an old or outdated version could not ensure proper functioning.
Here are the steps to update the NBA 2k24 on both iOS and Android devices.
For Android:
- Open the Google Play Store app on your Android device.
- Tap the three horizontal lines in the top-left corner to open the menu.
- Select “My apps & games” from the menu.
- The “Updates” tab will show you a list of all available updates for your installed apps.
- Look for “NBA 2k24” in the list and tap the “Update” button next to it to update the app.
For iPhone/iPad (iOS):
- Open the App Store on your iPhone or iPad.
- Tap on your profile picture icon in the top-right corner.
- Scroll down to the “Available Updates” section.
- If “NBA 2k24” appears in the list, tap the “Update” button next to it to update the app.
In both cases, if the NBA 2k24 does not appear in the update list, it means that the app is already up to date.
Then, check if the issue is resolved or not.
5. Seek For Assistance
If you are facing trouble in scanning your face all alone. Then you should not hesitate to take any kind of help from anyone in this regard.
Having an extra set of hands can make it easier to position yourself correctly help you to get better results and ensure successful scanning.
Even they you can even get help from experienced who may guide you on what mistake you are making that is causing trouble in your NBA 2k24 face-scanning process.
6. Follow Instructions Carefully
The time you have been clicked in the camera. Thereafter wait and have patience during the scanning process. You should not be hustling and end the scanning process.
It takes time to scan. After you have successfully scanned your face, it is time to upload it to NBA 2k24. You must follow the screen instructions properly.
Follow these steps for the same:
- Open the NBA 2K24 game and navigate to the Scan Your Face section.
- Look for the option to upload Head Scan Data and select it.
- Follow the instructions on the screen to initiate the scanning process.
- While scanning, remember to turn your head slowly to avoid potential issues with facial recognition.
- Be patient during the scanning process, as it may take some time to complete.
7. Contact 2K Support
Even after trying all the above-mentioned tips and tricks, if you are still facing problems and your NBA 2k24 face scan is still not working.
Then you must reach out to 2K Support for assistance. They will provide you with further assistance and help you to get the issue resolved by offering you additional tips to help you get your scanned face into the game.
Be sure to provide them with any additional information or screenshots that might help them diagnose the issue more effectively.
You can contact 2K Support by clicking here.