Are you encountering the “Something went wrong [1001]” error while using Microsoft Outlook?
This error can be frustrating and prevent you from accessing your emails or other important information.
Fortunately, there are several methods to fix this error and get your Outlook application back to working correctly.
The error message read as “Something went wrong. [1001]“.
In this article, we will explore some of the most effective solutions to resolve the Microsoft Outlook something went wrong 1001 error.
How To Fix Microsoft Outlook Something Went Wrong 1001 Error
1. Clean Up User Accounts
Make sure that the user account is clear of all users except for the one intended to activate the Office license.
Confirm that the operating system is updated. Uninstall all other Office apps or reinstall from the latest version online.
2. Use A Script For Mass Fix
Use a script to unjoin the work or school account, then reboot. Open Word, sign out completely, close Word, and sign back in.
If the issue persists, consider reinstalling the token broker.
3. Try An Alternative Script Solution
Run a script that involves commenting the dsregcmd and changing the flag to /Leave, then reboot.
Another script provided for fixing token broker issues: GitHub – TokenBrokerReinstall_AllUsers.ps1.
4. Activate Shellbridge
For Citrix environments, enabling Shellbridge might help, even if it’s supposedly suitable for VDA 2206.
Here are the steps to activate Shellbridge in Citrix environments:
- Open the registry editor by typing “regedit” in the Windows search bar and selecting “Registry Editor” from the results.
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA\Session\Graphics\ and create a new DWORD value named “ShellUseShellbridge”.
- Set the value of “ShellUseShellbridge” to 1.
- Restart the Citrix Virtual Delivery Agent (VDA) service.
5. Connect To A VPN
If using a hybrid environment (AD and AAD), connecting the user to the VPN when offsite might resolve the issue.
6. Roll Back Recent Updates
Consider rolling back recent Windows updates or Office updates if the issue started after an update. Some users reported success by rolling back KB5031356.
Follow these steps to revert updates:
To uninstall a Windows update: Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates > Select the update > Uninstall.
To uninstall an Office update: Go to Control Panel > Programs > Programs and Features > View installed updates > Select the update > Uninstall.
7. Profile Recreation
As a last resort, if none of the above solutions work, recreate user profiles.
To create a new user profile: Go to Control Panel > User Accounts > Manage another account > Add a new user in PC settings > Sign in with the new user account and check if the error is resolved.
8. Contact Microsoft Support
If none of the above solutions work, consider contacting Microsoft’s customer support for further assistance.
You can open a support ticket through the Microsoft 365 Admin Center or contact them through their support website.