Messenger is an instant messaging app which is developed by Meta Platforms.
Messenger app is used to send/ exchange messages, photo, video and calling like audio call and video call.
Are you facing issue in Messenger, Messenger not showing active friends?
Don’t worry you are not alone.
Lot of other people also facing same issue.
In this article, we will explain why Messenger not showing active friends and how to fix it.
Why Is Messenger Not Showing Active Friends?
If Messenger not showing active friends, It can happen due to several reasons, such as:
- Messenger Active status is turned off.
- There may be a glitch or a bug in the Messenger app or Messenger server is down.
- You have turned on the low data mode in your mobile
- You haven’t updated the app in a long while
- You haven’t cleared the app cache
- Your Wi-Fi or mobile data is not working properly
How To Fix “Messenger Not Showing Active Friends”?
Fix 1: Make Sure Active Status Is Enabled
If Messenger is not showing active friends then first thing you have to check active status is enabled or not in Messenger.
If Messenger active status is turned off make it turn on.
After that Messenger will start showing active friends.
Steps to Turn ON Active status in Messenger:
- Open Facebook Messenger in your device.
- Tap on your Profile icon.
- Tap on the Active status.
- Turn ON Active status if it is Turned OFF.
After making active status turn on, if still Messenger is not showing active friends then try other fix.
Fix 2: Wait For Sometime Until Messenger Fix The Bug
If Messenger is not showing active friends then high chances that there are some bug or glitch in Messenger App or Messenger app server is down and Messenger team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till bug is resolved from Messenger team side or Messenger server is up.
Fix 3: Try Alternating Between Wi-Fi And Mobile Data
Try alternating between Wi-Fi and mobile data to see if Messenger app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 4: Log Out And Login Into Messenger App
To Fix Messenger not showing active friends issue, first logout from the app and then again login into the app.
This Will fix the issue and Messenger App will work fine.
If still Messenger not showing active friends then try out other fixes.
Fix 5: Clear Messenger App Cache
Most of time, when there is some issue with Messenger app, clearing the app cache will resolve the issue.
So, To fix Messenger not showing active friends issue, clear Messenger app cache.
To clear the Messenger App cache,
For Android users, Go to settings >> Find Messenger App and click on that >> Tap on clear cache.
Messenger App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Messenger App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Messenger app.
Check Messenger is showing active friends or not after Clearing the cache.
Fix 6: Delete And Reinstall Messenger App
To Fix Messenger not showing active friends issue, first delete and then reinstall the Messenger app.
Sometime Uninstalling and Reinstalling the Messenger app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Messenger app is working or not.
If still Messenger not showing active friends then try other fixes.
Fix 7: Install The Old Version Of Messenger App
To Fix Messenger not showing active friends, you can install the old version of Messenger app.
Sometime there might be some bug in the latest version.
So, for temporary install old version till next version came after fixing the bug.
But this temporary fix only work for android users not iPhone users.
You can download old Messenger app version from here:
Fix 8: Update Messenger App To Latest Version
To Fix Messenger not showing active friends issue, update Messenger app with latest version because Sometime old version not work perfectly.
If your Messenger app version is outdated then it may not work properly.
Also updating the Messenger app to latest version will fix all previous bug in the app which were known to Messenger support team.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 9: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not Messenger app.
So, Close the Messenger app and restart your device.
After Restarting the device, Messenger will start showing active friends.
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- Fix: Facebook Messenger Waiting For Network
To Fix Messenger not showing active friends issue, check for stable internet connection, make sure active friends is enabled, delete and Reinstall the Messenger app.
This will fix your issue and Messenger will start showing active friends.
Alternately, there are chances that there is some bug or glitch in Messenger App.
So, in this case wait till the bug resolved by Messenger team.
After that also update Messenger app to latest version if available and Messenger App will work fine.