If you’re using the Libby app to borrow and enjoy digital titles from your library, having your books, audiobooks, and bookmarks sync across devices is one of the app’s most convenient features.
However, sometimes you might encounter issues with Libby not syncing properly between your devices.
In this article, we will be showing you exactly how you can fix the issue of “Libby Not Syncing Between Devices” without any hassle.
How To Fix Libby Not Syncing Between Devices?
To fix “Libby Not Syncing Between Devices”, you can ensure that you have logged in with the same Library card, update the Libby app and manually sync yourself. Additionally, you can also reset everything in Libby to fix the issue.
1. Ensure You’re Logged In With The Same Library Card
To sync content across devices, you must be logged in with the same library card on each device. Double-check that you haven’t accidentally used different library cards or user profiles.
2. Update The Libby App
Make sure you have the latest version of the Libby app installed on all of your devices. App updates often include bug fixes that can resolve syncing issues. Visit your device’s app store to check for and install any available updates for Libby.
3. Manually Sync Your Shelf
Libby provides a manual sync option to refresh your shelf and update your reading position across devices. To manually sync your shelf:
- Go to your Shelf in the navigation footer.
- Tap on “Actions.”
- Select “Synchronize Shelf”.
4. Reset Everything In Libby
If syncing issues persist, try resetting Libby on your devices. This can be done within the app:
- Go to the menu.
- Select “Get Some Help” > “Reset Everything.”
- Confirm by tapping “Yes, Reset Everything”.
Remember that this will remove all your cards, loans, holds, and downloads from the app, but they will be recoverable when you sign back in.
5. Use The Copy To Another Device Feature
If you’re setting up a new device, you can use Libby’s feature to copy your data to another device:
- On your old device, go to “Menu” > “Settings” > “Copy To Another Device.”
- Enter the 8-digit code on your new device to sync your data.
6. Clear Libby App Cache And Data
Sometimes the app’s cache can become corrupted, which might cause syncing issues. Clearing the cache or data may help:
- For Android devices, go to “Settings” > “Apps” > “Libby.” Then tap on “Storage” and select “Clear Cache” and “Clear Data.”
- For iOS devices, you’ll need to delete and reinstall the app. Press and hold the Libby app icon, then select “Remove App” or “Delete App.” Reinstall Libby from the App Store.
7. Check Your Device’s Time And Date Settings
Incorrect time and date settings on your device can cause issues with syncing. Ensure that your device is set to update its date and time automatically:
- For Android: Go to “Settings” > “System” > “Date & time” and toggle on “Automatic date & time.”
- For iOS: Go to “Settings” > “General” > “Date & Time” and toggle on “Set Automatically.”
8. Contact Libby Support
If none of the above steps work, it may be a problem with the Libby app or service itself. Contact Libby support for assistance. You can do this directly through the app:
- Go to “Menu” > “Get Some Help” > “Contact Support.”
- Provide details about the issue, including what you’ve tried so far.