Are you encountering the frustrating KuCoin Geetest Error 21 and seeking a solution?
Look no further! In this blog, we will explore effective methods to resolve the KuCoin Geetest Error 21 and get you back to trading smoothly.
How To Fix KuCoin Geetest Error 21?
To Fix KuCoin Geetest error 21, you can clear your browser’s cache and cookies, update your browser or app, disable browser extensions or AD blockers. Additionally, you can use a different browser or device, and check your internet connection.
1. Clear Your Browser’s Cache And Cookies
Geetest error 21 on KuCoin can be caused by corrupted cache or cookies in your browser, which can interfere with the proper loading of the verification module.
Clearing your cache and cookies can resolve these issues, allowing the Geetest CAPTCHA to load correctly.
For Google Chrome:
- Open Chrome, click the three-dot icon, select “More tools,” then “Clear browsing data.“
- Choose the time range and check the boxes for “Cookies and other site data” and “Cached images and files.“
- Click “Clear data.“
For Mozilla Firefox:
- Click the menu button, select “Options,” then “Privacy & Security.“
- Under “Cookies and Site Data,” click “Clear Data.“
- Select “Cookies and Site Data” and “Cached Web Content,” then click “Clear.“
For Safari:
- Open Safari, click “Safari” in the menu bar, and choose “Preferences.“
- Go to the “Privacy” tab and click “Manage Website Data.“
- Click “Remove All” to clear cookies, then go to the “Advanced” tab.
- Check “Show Develop menu in menu bar,” then click “Develop” and “Empty Caches.“
2. Update Your Browser Or App
An outdated browser or KuCoin app may not be compatible with the latest Geetest CAPTCHA technology, leading to error 21.
Ensuring that you’re using the latest version can fix compatibility issues.
For Google Chrome:
- Open Chrome, click the three-dot icon, and choose “Help” > “About Google Chrome.“
- Chrome will check for updates and install them automatically.
- Relaunch Chrome when prompted.
For Mozilla Firefox:
- Open Firefox, click the menu button, and choose “Help” > “About Firefox.“
- Firefox will check for updates and download them automatically.
- Click “Restart to update Firefox” if necessary.
For Android (Google Play Store):
- Open the Play Store app, tap the profile icon, and select “Manage apps & device.“
- Under “Updates available,” find the app you want to update and tap “Update.“
For iOS (App Store):
- Open the App Store, tap your profile icon at the top right.
- Scroll to see pending updates and release notes.
- Tap “Update” next to the app you want to update or tap “Update All.“
3. Disable Browser Extensions Or Ad Blockers
Browser extensions, particularly ad blockers, can interfere with script execution, which may prevent Geetest from working properly. Disabling these can help in resolving error 21.
For Google Chrome:
- Click the three-dot icon and select “More tools” > “Extensions.“
- Find the ad blocker extension and toggle the switch to “Off.“
For Mozilla Firefox:
- Click the menu button and choose “Add-ons and themes.“
- Select “Extensions” and click the toggle button to disable the ad blocker.
For Safari:
- Open Safari and click “Safari” in the menu bar, then select “Preferences.“
- Go to the “Extensions” tab and uncheck the box next to the ad blocker to disable it.
4. Use A Different Browser Or Device
Sometimes, the issue may be specific to the browser or device you are using. Trying a different one can bypass the problem with Geetest error 21.
- Open a different web browser on your computer.
- Alternatively, try accessing KuCoin on a different device.
- Attempt to complete the Geetest verification.
5. Check Your Internet Connection
A stable internet connection is crucial for the Geetest verification process to work on KuCoin. If your internet connection is unstable or not working, it can lead to the Geetest error 21. Ensuring a stable connection can help in resolving the issue.
- Verify that your device is connected to the internet by trying to visit a website or use an online service.
- If you are using Wi-Fi, check the Wi-Fi signal strength and try moving closer to the router.
- For wired connections, ensure that the Ethernet cable is securely plugged in.
- Restart your modem and router by unplugging them, waiting 30 seconds, and then plugging them back in.
- If the problem persists, contact your Internet Service Provider for further assistance.
6. Contact KuCoin Support
If none of the above solutions work, the problem might be on KuCoin’s end or specific to your account. Contacting KuCoin support can provide a resolution tailored to your situation.
- Visit the KuCoin Support page.
- Create a support ticket detailing the Geetest error 21.
- Include any relevant details such as your browser version, device type, and a screenshot of the error.
- Wait for a response from KuCoin’s support team with further instructions.