Are you getting “HDMI Connection” Error on Prime Video?
If you’re trying to watch Prime Video and are getting HDMI connection error, you’re not alone.
This is a common issue that can be caused by a variety of factors, including loose connections, incorrect HDMI input settings on your TV, or compatibility issues between your device, TV and HDMI cable.
The full error is “HDMI Connection” followed by “There’s a problem with the connection with your TV.“
2nd part of error is “Try using a different HDMI cable. For more help, go to amazon.com/videohelp“.
In this article, I will provide some tips and troubleshooting steps that can help you resolve this issue.
Why “HDMI Connection” Error Occurred On Prime Video?
If you getting “HDMI connection” error then below are some possible reasons for an HDMI connection error when trying to use Prime Video:
1. Incorrectly Plugged In HDMI Cable
Make sure the HDMI cable are securely plugged in to both the device and the TV.
If the cables are not properly connected, the device may not be able to communicate with the TV.
2. Damaged Or Frayed HDMI Cable
If the HDMI cable is damaged or frayed, It may not be able to transmit the video and audio signals properly.
Check the cables for any visible signs of damage and replace HDMI cable if necessary.
3. Incorrect TV Input Source
Make sure the TV is set to the correct HDMI input that the device is connected to.
If the TV is set to a different input, it will not be able to display the video from the device.
How To Fix “HDMI Connection” Error On Prime Video?
To fix “HDMI Connection” error on Prime Video, follow below steps to troubleshoot and fix the issue:
1. Check The HDMI Cable
Make sure that the HDMI cable is securely connected to both the device you are trying to watch Prime Video on and the TV or display.
Check that the connections are tight and not loose.
2. Try A Different HDMI Port
If you are using a device with multiple HDMI ports, try using a different port.
This can help determine if the issue is with the port or with the device or HDMI cable itself.
3. Check The HDMI Input On Your TV
Make sure that your TV or display is set to the correct HDMI input.
If you are using multiple HDMI devices, it’s possible that the TV is set to the wrong input.
4. Try Using A Different HDMI Cable
Check that the HDMI cable is not damaged or frayed.
If the HDMI cable is not properly connected or are damaged, replace them with new HDMI cable.
5. Check HDMI Compatibility
Make sure that your device and TV or display are both compatible with HDMI.
Some devices may not be able to connect to certain TVs or displays via HDMI.
6. Restart The Device And TV
If you have tried all of the above steps and are still experiencing issues, try restarting your device and TV or display.
This can help reset any temporary glitches that may be causing the problem.
If you have tried all of these steps and are still experiencing issues, you may need to contact amazon for help at amazon.com/videohelp.