Frame.io is an all-in-one video collaboration platform that has revolutionized the way professionals in the video industry work.
It offers a seamless environment for uploading media files, sharing assets, and reviewing videos.
However, like any other online platform, users sometimes encounter login issues.
However, users may sometimes encounter a “Something Went Wrong” message while trying to log in.
In this article, we’ll provide a step-by-step guide to resolve this specific Frame.io login not working or something went wrong error.
How To Fix Frame.io Login Something Went Wrong Issue
To fix the “Something Went Wrong” issue on Frame.io login, first check if Frame.io is down via their status page. If not, disable ad blockers, allow third-party cookies, and try logging in through an incognito browser window. If the issue persists, contact Frame.io customer support.
1. Check Frame.io’s Status
Before attempting any fixes, it’s essential to check whether Frame.io is down or experiencing technical issues.
Visit status.frame.io and downdetector.com/status/frameio to confirm the platform’s operational status. If it’s down, you’ll need to wait for the technical team to resolve the issue.
2. Use The Direct Login Link
Sometimes, the problem may be with the URL you’re using to access Frame.io.
To bypass this, use the direct login link: https://accounts.frame.io/welcome?isLogin=true.
3. Disable Ad Blockers And Third-Party Cookies
- Navigate to Browser Settings: Open your browser settings and look for the privacy or security tab.
- Disable Ad Blockers: If you have any ad-blocking extensions enabled, disable them for Frame.io.
- Allow Third-Party Cookies: Find the cookies section and allow third-party cookies for Frame.io.
4. Use Incognito Mode
- Open Incognito Window: Open a new incognito or private browsing window in your browser.
- Navigate to Frame.io: Visit the Frame.io website.
- Attempt Login: Try logging in to see if the issue persists.
5. Clear Browser Cache And Cookies
- Go to Browser Settings: Open your browser settings.
- Find Cache and Cookies: Navigate to the privacy or history section.
- Clear Data: Clear your browser’s cache and cookies.
- Restart Browser: Close and reopen your browser.
- Try Logging In: Attempt to log in to Frame.io again.
6. Contact Customer Support
If you’ve tried all the above steps and still encounter the “Something Went Wrong” message, it’s time to contact Frame.io’s customer support.
- Send an Email: You can reach out to them via email at [email protected].
- Initiate a Chat: Alternatively, click on the chat icon on the Frame.io website to start a live chat.