Are you experiencing issues with the Fortnite Item Shop?
Whether it’s not loading, showing no offers, or displaying errors, dealing with a malfunctioning Item Shop can be frustrating for any Fortnite player.
In this blog, we’ll explore various troubleshooting methods to help you resolve the issue and get back to enjoying the latest skins, emotes, and items in the Fortnite Item Shop.
How To Fix Fortnite Item Shop Not Working?
To fix Fortnite item shop not working you can check Fortnite server status, update your video card drivers, and disable background applications. Additionally, you can clear the Fortnite cache, verify Fortnite game files, and restart Fortnite and the console.
1. Check Fortnite Server Status
Checking the server status can provide insights into whether the item shop issues are widespread or localized to your account.
By verifying the server status, you can determine if the problem is related to server issues, which may require no action on your part.
2. Update Your Video Card Drivers
Updating your video card drivers is crucial for ensuring optimal performance and compatibility with Fortnite.
Outdated or incompatible video card drivers can lead to various in-game issues, including problems with the item shop.
- Identify the manufacturer of your video card (e.g., NVIDIA, AMD, Intel).
- Visit the official website of the video card manufacturer and locate the driver download section.
- Download and install the latest video card drivers compatible with your system configuration.
3. Disable Background Applications
Disabling background applications can help free up system resources and prevent potential conflicts that might impact the performance of Fortnite, including the item shop functionality.
- Press “Ctrl + Shift + Esc” to access the task manager.
- In the “Processes” tab, right-click on non-essential applications consuming significant system resources.
- Select “End task” to close the identified background applications.
- Launch Fortnite and check if the item shop issue has been resolved.
4. Clear Fortnite Cache
Clearing the game cache can resolve various issues related to the item shop not working.
This fix is necessary to ensure that any corrupted or outdated data stored in the cache does not interfere with the proper functioning of the item shop.
For PC:
- Exit Fortnite and the Epic Games Launcher.
- Press Win+R, type %localappdata%, and press Enter.
- Navigate to FortniteGame\Saved\ directory.
- Delete the Cache folder.
For PlayStation 4:
- Turn off your PS4 (do not enter Rest Mode).
- Once the indicator light on top of your PS4 is off, hold the power button until you hear two beeps (about 7 seconds).
- Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
- In Safe Mode, select “Rebuild Database” (this does not delete your data but can clear the cache).
For PlayStation 5:
- Turn off the PS5 completely (not Rest Mode).
- Once the system light is off, unplug the power cord from the back of the PS5.
- Wait for at least 20 seconds before plugging it back in and restart the PS5.
For Xbox One:
- Press the power button on the front of the console and hold it down for 10 seconds to turn off the console.
- Unplug the power cable and wait for 10 seconds.
- Plug the power cable back in and restart the Xbox One.
For Xbox Series X|S:
- Press and hold the Xbox button on the front of the console for about 10 seconds to turn it off.
- Unplug the power cable and wait for 10 seconds.
- Reconnect the power cable and turn the console back on.
For Nintendo Switch:
- Hold down the power button until the power options are displayed.
- Select “Power Options” and choose “Turn Off.”
- Once the Switch is off, turn it back on.
5. Verify Fortnite Game Files
Verifying the game files can help identify and fix any corrupted or missing game files that may be causing the item shop to malfunction.
By performing this fix, you can ensure that the game files are intact and up to date, thereby resolving potential issues with the item shop.
For PC (Epic Games Launcher):
- Open the Epic Games Launcher.
- Click on ‘Library’.
- Find Fortnite and click the three dots icon.
- Select ‘Verify’.
- Wait for the process to complete, then relaunch Fortnite.
For Android:
- Go to ‘Settings’ on your device.
- Tap ‘Apps’ or ‘Application Manager’.
- Find Fortnite or the Epic Games app.
- Tap ‘Storage’, then ‘Clear Cache’.
- Relaunch the game.
For iOS:
- Uninstall Fortnite by holding the app icon and selecting ‘Delete App’.
- Reinstall Fortnite from the App Store.
- Open Fortnite once reinstalled.
For PlayStation:
- From the home screen, go to ‘Settings’.
- Navigate to ‘Storage’, then ‘System Storage’, and select ‘Saved Data’.
- Choose Fortnite.
- Press the ‘Options’ button and select ‘Delete’.
- Choose the files you wish to delete or select ‘Select All’.
- Confirm by selecting ‘Delete’.
- Restart Fortnite.
For Xbox:
- Press the Xbox button to open the guide.
- Go to ‘My games & apps’ > ‘See all’ > ‘Games’.
- Highlight Fortnite but do not select it.
- Press the ‘Menu’ button on your controller.
- Select ‘Manage game and add-ons’ > ‘Saved data’.
- Choose ‘Delete all’ to clear game cache.
- Restart Fortnite.
For Nintendo Switch:
- From the Home menu, select ‘System Settings’.
- Scroll down and select ‘Data Management’.
- Select ‘Manage Software’, then select Fortnite.
- Select ‘Check for Corrupt Data’.
- Follow the prompts to verify the game files.
- Relaunch Fortnite after the process.
6. Restart Fortnite & Console
Restarting the game or console can help resolve temporary glitches or connectivity issues that may be affecting the item shop.
This step is essential to ensure a fresh start and eliminate any transient issues causing the item shop malfunction.
- Close the Fortnite game and exit the application entirely.
- Restart your gaming console or the device on which you are running Fortnite.
- Relaunch Fortnite and check if the item shop is now functioning properly.
7. Switch Language Settings To English
Switching the language settings to English can help address potential localization-related issues that might be impacting the item shop.
By changing the language settings, you may bypass language-specific glitches and enable smoother access to the item shop.
- Access the game settings within Fortnite and locate the language or localization settings.
- Change the language setting to English or another preferred language.
- Save the changes and restart the game to see if the item shop functionality improves.
8. Try Logging Out Of Fortnite And Then Logging Back In
Logging out of Fortnite and then logging back in can help refresh your account’s connection to the game servers, potentially resolving item shop-related issues.
This action can address account-specific glitches or connectivity issues that may be affecting the item shop.
- Within the Fortnite game, navigate to the account settings or profile section.
- Select the option to log out of your account.
- Log back into your Fortnite account and check if the item shop is now accessible and functioning correctly.
9. Uninstall And Reinstall Fortnite
Uninstalling and reinstalling the game can serve as a last resort to address persistent item shop issues.
By reinstalling Fortnite, you can ensure a clean installation and potentially resolve underlying technical issues that affect the item shop.
For PC (Epic Games Launcher):
- Open the Launcher.
- Go to ‘Library’.
- Click the ‘…’ under Fortnite.
- Select ‘Uninstall’.
- Click ‘Install’ to redownload and reinstall Fortnite.
For Android:
- Long-press the Fortnite app icon.
- Tap ‘Uninstall’.
- Download and install Fortnite from the Epic Games App or website.
For iOS:
- Long-press the Fortnite app icon.
- Tap ‘Delete App’.
- Reinstall from the App Store.
For PlayStation:
- Go to the home screen.
- Highlight Fortnite, press ‘Options’, select ‘Delete’.
- Redownload from the PlayStation Store.
For Xbox:
- Go to ‘My games & apps’.
- Select Fortnite, press ‘Menu’, choose ‘Uninstall’.
- Reinstall from the Microsoft Store.
For Nintendo Switch:
- Select the Fortnite icon on the home screen.
- Press ‘+’ or ‘-‘, and select ‘Delete Software’.
- Redownload from the Nintendo eShop.
10. Contact Fortnite Customer Support
Contacting customer support can be a valuable step if you have exhausted all other troubleshooting options without success.
Customer support representatives can provide personalized assistance and insights into resolving complex issues with the Fortnite item shop.