If you’re encountering the “Couldn’t load all end-to-end encrypted chats” error in Facebook Messenger, it can be frustrating. However, there are several troubleshooting steps you can try to resolve this issue.
The full message will read, “Couldn’t load all end-to-end encrypted chats. Try refreshing the page to see them”.
In this article, we will be discussing the fixes that will help you to fix the issue of Facebook Messenger couldn’t load all end-to-end encrypted chats with ease.
How To Fix Facebook Messenger Couldn’t Load All End-to-end Encrypted Chats?
To fix Facebook Messenger couldn’t load all end-to-end encrypted chats, you will have to refresh the page, check the internet connection, update the Messenger app and restart it. Additionally, you can restart the device and clear the Messenger app cache to fix the issue.
1. Refresh The Page
The error message itself asks you to refresh the page so make sure to do that first before you try any other fixes. If refreshing the page doesn’t solve the encryption issue in Messenger, then try the fixes below.
2. Check Internet Connection
The next thing that you need to do is to check the internet connection. Facebook Messenger needs a stable internet connection to work properly on your device so if you are unable to provide it then the broadcast list might not be shown.
Make sure that your Wi-Fi or phone data is turned on. Also, check and make sure that your Airplane mode is turned off. If you are in a Wi-Fi connection then change it to a data connection or simply turn it off and on again.
If there is a connection issue in your Wifi then you can try to do a router reset.
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
Check whether you can solve the connection issue. If you still get the issue then contact the local service provider to get the issue checked.
3. Update Messenger App
Running an outdated version of the Facebook Messenger app can cause issues with sending end-to-end encrypted chats.
- Go to the App Store (iOS) or Google Play Store (Android).
- Search for Facebook Messenger.
- If an update is available, tap ‘Update‘ and wait for the process to complete.
- Relaunch Messenger.
4. Restart The Messenger App
Restarting the Messenger app can often resolve temporary glitches so you can try doing it to fix the issue.
- Close the Messenger app completely (remove it from recent applications).
- Wait a few seconds.
- Reopen the app and check if the chats load.
5. Restart Your Device
A device reboot can clear out software hiccups in case that is the reason for Facebook Messenger couldn’t load all end-to-end encrypted chats.
- Hold down the power button on your device.
- Select ‘Restart‘ or ‘Power off’ and then turn it back on.
- Once the device restarts, open Messenger.
6. Clear Cache For Messenger
Clearing the app’s cache can fix loading issues. Ensure that you have cleared the cache for Messenger before you open and try using the end-to-end encrypted chat.
Clear Cache for Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to the Messenger App and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone
- Go to iPhone settings.
- Go to General.
- Find the Messenger App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Messenger App.
7. Check For The Server Status Of Facebook
Sometimes the problem is on Facebook’s end. You can check the Meta Server status also to see whether the Facebook server is down at the moment. Wait for any reported server issues to be resolved by Facebook.
8. Use A Supported Browser
If you’re using Messenger on a web browser, make sure it supports encrypted chats.
- Try using Messenger in a different browser like Google Chrome or Mozilla Firefox.
- Ensure your browser is updated to the latest version.
9. Uninstall And Reinstall Messenger App
A fresh uninstall and install can resolve underlying issues that Messenger might be having on your device.
- Uninstall Messenger from your device.
- Go to the App Store or Google Play Store.
- Search for Facebook Messenger and download it again.
- Log in to your account and check the chats.
10. Contact Facebook Support
Visit the Facebook Help Center for more troubleshooting tips. If none of the above solutions work, consider reaching out to Facebook Support for further assistance.