How To Fix Enscape Not Working Or Stuck On Loading Screen

By Tabassum Chaudhary . February 23, 20243 Mins read

Are you experiencing issues with Enscape not working or getting stuck on the loading screen?

It can be frustrating when technical glitches disrupt your workflow, but fear not – solutions are available.

In this guide, we’ll explore effective troubleshooting steps to help you resolve these issues and get back to seamlessly using Enscape.

How To Fix Enscape Not Working Or Stuck On Loading Screen?

To fix Enscape not working or stuck on loading screen, you can restart Enscape and the host application, update your graphic card drivers, and disable integrated graphics. Additionally, you can avoid using multiple screens, and adjust firewall and antivirus settings.

1. Restart Enscape And The Host Application

Sometimes, a simple restart of Enscape and the host application can resolve a temporary glitch or loading issue.

This process refreshes the system’s memory and can clear up any minor conflicts that may have arisen during use.

Close Enscape and the host application (such as SketchUp, Revit, Rhino, etc.).
Wait a few moments to ensure that the processes have fully terminated.
Restart your host application.
Launch Enscape from within the host application to check if the issue has been resolved.

2. Update Your Graphics Card Drivers

Outdated or corrupted graphics card drivers can cause Enscape to get stuck on the loading screen.

By updating your drivers, you ensure that Enscape can utilize the latest features and bug fixes provided by the hardware manufacturer, which can resolve loading issues.

Navigate to the website of your graphics card manufacturer (NVIDIA, AMD, or Intel).
Locate the ‘Drivers’ or ‘Support’ section.
Enter your graphics card model to find the latest driver.
Download and install the driver, following the on-screen instructions.
Restart your computer after the installation is complete.

3. Disable Integrated Graphics

If your system has both integrated and dedicated graphics, Enscape may get confused and try to use the less powerful integrated graphics, leading to loading issues.

Right-click on your desktop and select ‘NVIDIA Control Panel’ or ‘AMD Radeon Settings’ depending on your GPU.
Navigate to ‘3D Settings’ and then ‘Manage 3D settings’.
Go to the ‘Program Settings’ tab and select Enscape from the list of programs.
Set the preferred graphics processor to ‘High-performance NVIDIA processor’ or ‘High-performance AMD processor’.
Apply the changes and restart your computer.

4. Avoid Using Multiple Screens

Using multiple screens can sometimes cause issues with graphics-intensive applications like Enscape.

Running the application on a single screen can help ensure that it functions correctly.

Disconnect any additional monitors from your computer or disable them through your operating system’s display settings.
Run Enscape on your primary monitor to see if this resolves the loading issue.
If Enscape loads successfully, you can try reconnecting the other monitors and configuring the display settings to accommodate multiple screens without causing issues.

5. Adjust Your Firewall And Antivirus Settings

Firewalls or antivirus programs can sometimes block Enscape from functioning correctly.

Adjusting these settings may resolve the issue.

For Firewall:

Open the Start menu and type “firewall” in the search box.
Select “Windows Defender Firewall” from the search results.
In the left sidebar, click on “Allow an app or feature through Windows Defender Firewall.”
Click the “Change settings” button (you might need administrative privileges to do this).
Scroll through the list and find “Enscape” or click “Allow another app…” to add it if it’s not listed.
Check both the “Private” and “Public” boxes next to Enscape to allow it to communicate through the firewall.
Click “OK” to save your settings and try launching Enscape again.

For Antivirus:

Open your antivirus software.
Navigate to the settings or configuration section (this varies by antivirus program).
Look for a section named “Exceptions,” “Exclusions,” “Allowed apps,” or something similar.
Add Enscape to the list of exceptions or exclusions. You may need to browse to the Enscape executable file or installation folder.
Save the changes within your antivirus program.
Restart Enscape to see if the issue has been resolved.

6. Verify The Integrity Of Project Files

Corrupted project files can cause Enscape to hang on the loading screen.

Ensuring your project files are intact is crucial.

Open the project file in your CAD software without launching Enscape.
Check for any missing assets or errors within the project.
Repair any issues found within the CAD software.
Save the project and try to launch Enscape again.

7. Uninstall And Reinstall Enscape

Sometimes, the installation files of Enscape can become corrupt. A fresh reinstall can ensure that all files are in their correct state and can often fix loading issues.

Uninstall Enscape from your computer by going to ‘Control Panel’ > ‘Programs’ > ‘Programs and Features’.
Find Enscape in the list, select it, and click ‘Uninstall’.
Follow the on-screen instructions to complete the uninstallation process.
After uninstalling, restart your computer.
Go to the official Enscape website and download the latest version of the software.
Install Enscape by following the installation wizard steps.
Once installed, launch Enscape to check if the issue has been resolved.

8. Contact Enscape Support

Contact Enscape Support To Fix Enscape Not Working Or Stuck On Loading Screen

If none of the above solutions work, the issue may be more complex and require assistance from Enscape’s support team.

They can provide specialized guidance and help troubleshoot the problem.

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