As you know DoorDash is an e-commerce company serving various countries in large caps with quality.
Used for food, groceries, pet food, retail, flowers, or liquor orders.
Allows you to get your menu at home from the best nearby merchants.
Many DoorDash users have reported being charged even after they’ve cancelled their subscriptions.
It can be frustrating if you keep getting charged for reasons for which you have no clue.
If are you facing the same issue then you are in the right place DoorDash keeps charging you.
In this article, we’ll explore the reasons why DoorDash keeps charging and how to fix it.
Why DoorDash Keeps Charging You?
If DoorDash has charged you multiple times it could be due to a variety of reasons, below we have discussed the reasons in detail for your convenience.
1. DoorDash Pass Subscription
If you’re a DoorDash customer, you may have signed up for DashPass.
DashPass: The subscription service of DoorDash in starting it has a free trial eligible for users who have not previously tried unlimited.
It offers unlimited deliveries with a $0 delivery fee on orders over $12.
When the pass expires DoorDash keeps starting to charge you.
According to a DoorDash customer, the company admitted to automatically subscribing customers to DashPass without their consent.
This means that if you have ever used DoorDash and did not opt out of DashPass, you may have been automatically subscribed to the service.
2. Technical Glitches And Malfunctions
It Occurs When a Lot of Users Order at the Same Time and the Server Goes Down for a While.
For that users check out their orders without payment. Some customers have reported being charged for DashPass despite not signing up for the service.
In some cases, this could be due to a technical glitch in the DoorDash system that mistakenly subscribed customers to DashPass.
3. Fraudulent Activities
A common fraud trick used by scammers is to send you a fake email from the side of DoorDash or your bank.
If someone has gained access to user accounts and credit card information.
Hackers will use a variety of tactics to gain access to user accounts, including password guessing.
Once they get access, they may use it to place fraudulent orders without your knowledge.
How To Fix DoorDash Keeps Charging Me?
To resolve the issue of DoorDash charging you, you can try various types of troubleshooting steps such as checking your subscription, disputing your error charge, and contacting your bank.
1. Check Your Subscription
Check if your account subscription is active or not. If it is active, you can cancel or pause it by following the steps.
Steps to cancel your DashPass subscription:
- Open website Doordash.com and DoorDash App
- Log in to your DoorDash account.
- Go to the Account tab and click on DashPass.
- Click on Manage DashPass and tap Cancel membership.
- Select a reason.
- Click on Cancel DashPass.
Follow the on-screen instructions to complete the cancellation process.
To pause your membership:
- Instead of canceling the membership select pause membership on Manage DashPass.
- Click on pause DashPass.
2. Contact Your Bank
If DoorDash still charges you for DashPass even after you’ve cancelled your subscription and contacted their support.
Provide them with the necessary information, such as your bank statement and proof of cancellation, to help them resolve the issue.
The option to dispute error charges won’t appear if the charge is older than 14 days.
How To Fix DoorDash Charged Me But No Order?
If you used all the troubleshooting methods but you are still facing some problems regarding your unwanted deduction you are being charged by DoorDash, but you did not place an order or did not receive an order here are the reasons to encounter this.
First of all, let’s talk about the reasons for having multiple charges it’s due to a lot of causes whichever are:
- If the customer receives the missing items.
- incorrect items it was not as ordered.
- got the entirely wrong order.
- The order was delayed.
- had a negative Dasher experience, etc.
In these cases, DoorDash issues refunds to customers. These fees are known as order error charges. The charges for refund are Calculated in this way as per the current policy.
Your refund will process instantly or sometimes it may take a minimum of 24 hours to get a refund in your account.
You can reach out to DoorDash customer support through the Website. They can investigate the charges and assist you in resolving the issue.
If you are still facing the same issue you may contact DoorDash Customer Support to resolve it.