Are you a Disney+ subscriber encountering the frustrating “Something went wrong. Please try again” error code 83? Don’t worry, you’re not alone.
This error, often related to device compatibility and connectivity issues, can be a roadblock to your streaming enjoyment. But fear not!
In this blog, we’ll explore effective solutions to troubleshoot and resolve this issue, so you can get back to enjoying your favorite Disney content without interruption.
How To Fix Disney Plus Something Went Wrong Error Code 83?
To fix Disney plus something went wrong error code 83, you can check device compatibility, update the Disney Plus app, and clear cache and data. Additionally, you can restart your device, and check the Disney Plus servers.
1. Check Device Compatibility
Error Code 83 on Disney Plus often indicates a device compatibility issue.
Ensuring your device is compatible with Disney Plus is crucial because if it’s not, the service may not work correctly, leading to this error.
- Visit the official Disney Plus website or refer to their help section to confirm that your device is listed as a supported device.
- If your device is not supported, try accessing Disney Plus from a different device that is compatible.
2. Update The Disney Plus App
An outdated Disney Plus app can cause Error Code 83 due to incompatibility with newer software standards or bugs that have been fixed in later versions.
On Android:
- Open the Google Play Store.
- Tap on your profile icon.
- Select ‘Manage apps & device.‘
- Find Disney Plus and tap ‘Update‘ if available.
On iOS:
- Open the App Store.
- Tap on your profile icon.
- Scroll to Disney Plus and tap ‘Update‘ if available.
On Smart TVs:
- Press the ‘Home‘ or ‘Menu‘ button on your TV remote.
- Navigate to the ‘Apps‘ section or ‘App Store‘ of your TV.
- Find and select the Disney Plus app.
- Look for an ‘Update‘ option and select it if available.
- If there’s no direct update option, check if there’s an ‘Auto Update‘ feature in the app settings or TV settings and enable it.
3. Clear Cache And Data Of Disney Plus
A corrupted cache or data might be the reason why Disney Plus is not working correctly and showing Error Code 83.
Clearing the cache and data can refresh the app’s environment and solve the issue.
On Android:
- Go to Settings > Apps & notifications > See all apps.
- Tap on Disney Plus.
- Select Storage & cache.
- Tap on Clear Storage and Clear Cache.
On iOS:
- Open the Settings app on your iPhone.
- Scroll down and tap on General.
- Select iPhone Storage.
- From the list, choose the app whose cache you want to clear.
- Tap on Offload App to remove the app but keep its data.
- Confirm by tapping Offload App again.
On Smart TVs:
- Press the ‘Home‘ button on your TV remote to access the menu.
- Navigate to ‘Settings‘ or a similar option.
- Go to ‘Apps‘ or ‘Application Manager.‘
- Select the Disney Plus app.
- Choose ‘Clear Cache‘ if the option is available. If not, you may need to find a ‘Clear Cache‘ option for all apps or perform a power cycle on the TV.
4. Restart Your Device
A simple restart can resolve underlying issues causing Error Code 83 by refreshing the system’s memory and eliminating temporary glitches.
On Android:
- Press and hold the Power button.
- Tap ‘Restart‘ or ‘Reboot‘ if available. If not, choose ‘Power off‘ and then turn the device back on after it shuts down.
On iOS:
- Press and hold the Side button and either Volume button until two sliding buttons appear.
- Drag the ‘Slide to Power Off‘ slider.
- After the device turns off, press and hold the Side button again until the Apple logo appears.
On Smart TVs:
- Unplug the TV from the power outlet.
- Wait for about 1 minute.
- Plug the TV back in and turn it on.
5. Check The Disney Plus Servers
Error Code 83 may also occur if there’s an issue with Disney Plus servers. If the service is down, you’ll likely encounter this error.
- Check the Disney Plus social media channels for any announcements regarding server status.
- You can also use third-party services like DownDetector to see if other users report problems with Disney Plus.
6. Check Your Internet Connection
A stable internet connection is essential for streaming content on Disney Plus, and a poor or unstable connection could lead to Error Code 83.
- Perform a speed test using a website like Speedtest.net to ensure your internet speed is sufficient for streaming.
- Restart your modem and router by unplugging them for about 30 seconds and then plugging them back in.
- Try streaming on another device to see if the issue is isolated to the original device.
- If using Wi-Fi, move closer to the router or eliminate any potential interference.
- If possible, switch to a wired connection by using an Ethernet cable for a more stable internet connection.
- Contact your internet service provider if you continue to experience internet connectivity issues.
7. Force Close The Disney+ App
Force closing the Disney+ app can help resolve Error Code 83 by terminating any temporary issues within the app’s processes.
On Android:
- Open ‘Recent Applications‘ (usually with a button or gesture).
- Swipe the Disney Plus app off the screen or tap ‘Close all‘.
On iOS:
- Double-click the Home button or swipe up and pause (on devices without a Home button).
- Swipe to find the Disney Plus app.
- Swipe up to close the app preview.
On Smart TVs:
- Press the ‘Home‘ button on your remote to open the TV’s main menu.
- Navigate to the Disney+ app icon.
- If your TV supports it, highlight the app and press an option such as ‘Close‘ or ‘Exit.‘
- If no option is available, you can usually force the app to close by selecting it and then pressing the ‘Back‘ or ‘Exit‘ button on your remote until you’ve exited the app.
- Alternatively, turn off the TV, wait a few seconds, and turn it back on to force close all apps.
8. Uninstall And Reinstall Disney Plus
Sometimes the app itself might be corrupted, which could lead to Error Code 83. Reinstalling the app ensures you have a fresh, uncorrupted version.
On Android:
- Go to Settings > Apps & notifications > See all apps.
- Tap on Disney Plus.
- Select ‘Uninstall.‘
- Go to the Google Play Store, search for Disney Plus, and select ‘Install.‘
On iOS:
- Press and hold the Disney Plus app icon.
- Tap ‘Remove App‘ then ‘Delete App.‘
- Open the App Store, search for Disney Plus, and tap ‘Get‘ to reinstall.
On Smart TVs:
- Navigate to where apps are listed on your TV.
- Highlight the Disney Plus app.
- Select ‘Delete‘ or ‘Uninstall.‘
- Visit your TV’s app store, find Disney Plus, and reinstall it.
9. Contact Disney Plus Support
If you’ve tried all the troubleshooting steps and continue to experience Error Code 83, reaching out to Disney Plus support may provide a solution.
Disney Plus support should be able to guide you through additional troubleshooting steps or escalate the issue if needed.