Are you tired of experiencing frequent disconnections while trying to enjoy cloud gaming on your Xbox?
Whether it’s network issues, audio/video problems, or controller malfunctions, these interruptions can be incredibly frustrating.
However, fear not! In this guide, we’ll explore effective troubleshooting steps to help you resolve the “Disconnected from Cloud Gaming Session” issue on your Xbox.
The full error message will read, “Disconnected from cloud gaming session. The game closed unexpectedly”.
In this blog, you’ll be equipped with the knowledge to overcome these challenges and enjoy uninterrupted cloud gaming sessions.
How To Fix Disconnected From Cloud Gaming Session Xbox?
To fix disconnected from cloud gaming session Xbox, you can restart the Xbox App or Browser, update Windows and Xbox App, and run the Xbox networking troubleshooter. Additionally, you can restart your PC, and clear Xbox app cache.
1. Restart The Xbox App Or Browser
Disconnecting from a cloud gaming session can often be a simple hiccup in the app or browser.
Restarting can clear temporary glitches and restore your session.
To restart the Xbox App:
For Windows:
- Close the Xbox app completely by right clicking the Xbox icon in the taskbar and selecting ‘Close window’ or using the Task Manager (Ctrl + Shift + Esc) to end the task.
- Wait a few seconds to ensure the app has completely shut down.
- Open the Xbox app again by clicking on the Xbox icon on your desktop or searching for it in the Start menu.
For Android:
- Tap the Overview button or use the gesture to view recent apps.
- Swipe the Xbox app away to close it.
- Reopen the app from the app drawer.
For iOS:
- Use the app switcher gesture or double-press the Home button.
- Swipe up on the Xbox app to close it.
- Relaunch the app from the home screen.
Steps to restart the browser:
- Close your web browser completely by clicking the ‘X’ in the top-right corner or using the Task Manager (Ctrl + Shift + Esc) to end the process.
- Wait a few moments before reopening the browser.
- Navigate back to the cloud gaming service’s website and log in to resume your session.
2. Update Windows And Xbox App
Keeping your operating system and Xbox app up to date is crucial for compatibility and performance, which can prevent disconnections during cloud gaming sessions.
- For Windows updates, go to Settings > Update & Security > Windows Update, and click ‘Check for updates’.
- For the Xbox app, go to Settings > Apps > Xbox App > Advanced options and click ‘Check for updates’.
- Install any available updates and restart your device if necessary.
3. Run The Xbox Networking Troubleshooter
Running the built-in troubleshooter can help identify and resolve issues with the Xbox app’s network connectivity, which is essential for a stable cloud gaming experience.
- Open the Xbox app on your PC.
- Navigate to Settings > System > Troubleshoot.
- Select and run the Xbox Networking Diagnostic.
- Follow any recommended steps to resolve detected issues.
4. Restart Your PC
A system reboot can resolve underlying issues by refreshing your computer’s state and potentially fixing temporary software conflicts that might be causing disconnections.
- Close any open applications to save your work.
- Click on the Start menu and select the Power button.
- Choose ‘Restart’ to reboot your PC.
- Once restarted, try connecting to your cloud gaming session again.
5. Clear Xbox App Cache
A cluttered cache can cause performance issues, leading to disconnections. Clearing the cache can free up resources and improve connectivity.
For PC:
- Open Settings via the Start menu.
- Click on Apps.
- Find and select the Xbox app from the list.
- Click on Advanced options.
- Under the “Reset” section, click on Repair or Reset. Note that resetting may delete app data.
For Android:
- Open Settings.
- Tap on Apps & notifications (this may vary depending on your device).
- Find and select the Xbox app.
- Tap on Storage & cache.
- Tap Clear Cache.
For iOS:
- Open Settings.
- Go to General > iPhone Storage.
- Find and tap on the Xbox app.
- Tap Offload App, then confirm.
- Reinstall the Xbox app from the App Store if needed.
6. Troubleshoot Network Connection
Network problems are a common cause for cloud gaming disconnections. Ensuring a stable and strong network connection can help maintain a continuous gaming session.
- Confirm that your internet connection is stable and meets the minimum speed requirements for cloud gaming.
- Try resetting your router by unplugging it for about 30 seconds and then plugging it back in.
- Connect your device to the network again and check if the issue persists.
7. Adjust Power Or Device Care Settings
Improper power settings, especially on mobile devices, can affect gaming performance. Optimizing these settings can prevent disconnections due to power-saving features.
- Check your device’s power settings and adjust for optimal performance rather than energy saving.
- Disable any power-saving mode that might be limiting your device’s capabilities while gaming.
- Reconnect to your cloud gaming session and monitor if there are improvements.
8. Contact Xbox Support
If you’ve tried all the troubleshooting steps and still face disconnections, reaching out to Xbox Support can provide you with more personalized assistance.
- Visit the official Xbox Support website.
- Navigate to the ‘Contact Us’ or ‘Get Help’ section.
- Choose the most relevant category for your issue.
- Follow the prompts to get in touch with a support representative.