How To Fix Dexcom Clarity Network Error

Dexcom Clarity is a widely used software for effective diabetes management used by homeowners as well as healthcare professionals.

The Dexcom Clarity App lets you access your glucose data, graph trends and reports and allow you to share it with healthcare professionals.

You can also connect the app with Continuous Glucose Monitoring Systems (CGM Systems) which makes it easy to get live data.

You can access Dexcom Clarity through its website and app which is available for both iOS and Android users.

If you are a regular user of Dexcom Clarity App then you may have faced Dexcom Clarity Network Error.

In this guide, you will know what causes Dexcom Clarity Network Error and how can you fix that error.

What Causes Dexcom Clarity Network Error?

Dexcom Clarity 2

The most common causes of getting the network error while using Dexcom Clarity are:

  1. Poor Internet Connectivity (Wi-Fi or Cellular).
  2. Use of older version of the App or Operating System.
  3. You have not cleared the cache and data of Dexcom Clarity.
  4. Incorrect Settings of battery optimization.
  5. Network Settings are not configured properly.
  6. There might be a technical glitch in Dexcom Clarity App.

How Can You Fix Dexcom Clarity Network Error?

The good thing is you can easily fix the network error by following the fixes mentioned below in this guide:

1. Check Your Internet Connectivity (Wi-Fi Or Cellular)

Check the speed of the internet connection signal. If the signal is weak then it will not load the app or website. For fast loading of apps or websites, a stable speed of internet connection is required.

You can also enable and disable aeroplane mode to clear any temporary network issues. This will reset the internet settings.

To enable/disable airplane mode go to your device settings, select the Airplane Mode option and turn on the toggle. Wait for a few seconds and then turn it off.

Another quick way to fix internet connectivity is to switch off your device completely and wait for a few seconds before turning it on again. Similarly, repeat the steps for your Wi-Fi modem and router.

2. Update Dexcom Clarity App To The Latest Version

Using older versions of the app or operating systems lead to incompatibility issues. Make sure you are using the latest version of both the Dexcom Clarity App and the device’s operating system.

To update the App on your iOS or Android Phone:

  • Open the App Store or Google Play Store.
  • In the search bar type “Dexcom Clarity”
  • Tap on “Update”
  • Open Dexcom Clarity App after the update is complete.

To update the Operating System of your device:

  • Go to “Settings” on your device.
  • Check for Software Update (iOS Users) and System Update (Android Users).
  • If an update is available then tap on “Download” and “Install”.

3. Clear Cache And Data Of Dexcom Clarity

Clearing cache and data on your device can free up storage space which gets accumulated over a period of time.

This will resolve any network issues that are caused while using the Dexcom Clarity app and improve the performance of your device.

Following are steps to clear cache and data in iOS and Android Devices.

For iOS devices, uninstalling and then reinstalling the app clears the cache and data storage.  

  • “Tap” and “Hold” on the app icon.
  • Select “Remove App”.
  • Tap on “Delete App”.
  • Go to App Store.
  • In the search bar type “Dexcom Clarity”
  • Tap on “Get”
  • Open Dexcom Clarity App after installation is complete.

For Android

  • Go to your device’s “Settings”.
  • Select “Apps” or “Applications”.
  • Find and tap on “Dexcom Clarity”.
  • In the app settings select “Storage” or “Storage and Cache”.
  • Tap on “Clear Cache” and “Clear Data”.

4. Configure Settings Of Battery Optimization

The battery optimization settings of your devices can interfere with the network connectivity of Dexcom clarity.

For uninterrupted networking, disable battery optimization. Following are steps to change battery optimization settings in iOS and Android Devices.

For iOS

  • Open “Settings”
  • Tap on “Battery”
  • Toggle “Off” Low Power Mode.

For Android

  • Open “Settings”
  • Tap on “Battery” or “Battery & Performance”
  • Select “Dexcom Clarity” from the app lists.
  • Select and “Disable” battery optimization settings for Dexcom Clarity.

5. Reset Your Network Settings

If the above-mentioned steps have not worked for you then reset network settings.

Resetting network settings will erase your Wi-Fi and password so remember the details when you connect again after resetting.

Following are steps to reset network settings in iOS and Android Devices.

For iOS

  • Open “Settings”
  • Tap on “General”
  • Select “Reset”.
  • Tap on “Reset Network Settings”.
  • Enter your device passcode when prompted.
  • Confirm reset for network settings.

For Android

  • Open “Settings”
  • Tap on “System” or “System & Updates”
  • Select “Reses option” or “Reset”.
  • Select “Reset Wi-Fi, mobile & Bluetooth”.
  • Select and Confirm Reset.

6. Uninstall And Reinstall Dexcom Clarity App

Sometimes the app may have technical errors or get corrupt during installation so reinstalling the app can help with the network error.

Following are steps to reinstall the app on iOS and Android Devices.

For iOS

  • Go to iPhone settings.
  • Go to “General”.
  • Find the “Dexcom Clarity” App and click on that.
  • Tap on the “Offload App” button.
  • Again Reinstall the “Dexcom Clarity” app.

For Android

  • Tap and hold the Dexcom Clarity App.
  • Select “App Info” from the menu.
  • Select “Uninstall” and confirm your choice when prompted.
  • Go to the Google Play Store.
  • In the search bar type “Dexcom Clarity”.
  • Tap on “Install” to get the latest version of Dexcom Clarity.
  • Open the app after the installation is complete.

7. Contact Dexcom Clarity Support Team

Dexcom Support 1

If you still face problems with Dexcom Clarity even after following the above-mentioned steps, then you can contact the support team to clear your issues.

You can visit their contact page to talk to them.