How To Fix BBC IPlayer Error Code 01119

Are you tired of encountering the frustrating BBC iPlayer error code 01119? You’re not alone.

The full error message says “Looks like something went wrong, Please try that again. Error code: 01119.”

Many users have faced this issue, which can disrupt your streaming experience.

In this blog, we’ll explore effective solutions to resolve this error and get you back to enjoying your favourite BBC content without interruption.

How To Fix BBC IPlayer Error Code 01119?

To fix BBC iPlayer error code 01119, you can check your internet connection, power cycle your device, and clear your cache. Moreover, you may also check for VPN interference, and update the BBC iPlayer. You can also check the server status, and contact BBC iPlayer support if nothing works.

Below is a detailed explanation of all the above-mentioned fixes:

1. Check Your Internet Connection

The error 01119 can be caused by a weak or unstable internet connection. Ensure that your internet connection is strong and stable.

While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router. It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:

• Simply switch off the router and unplug it from all the devices and power supply.
• Wait for 3 minutes and then plug it in again.
• Now wait for the signal to come back and connect to the internet through it.

You can check your internet speed by clicking here.

2. Power Cycle Your Device

Sometimes, a simple restart can resolve the issue. Turn off your device, wait for a few minutes, and then turn it back on. This can help clear any temporary glitches that may be causing the error.

To power cycle your device, follow these steps:

1. Turn Off the Device:
   • If it’s a computer, shut it down completely. If it’s a smartphone or tablet, hold down the power button and follow the on-screen prompts to power it off.
2. Unplug the Device:
   • Once the device is off, unplug it from the power source. If it’s a mobile device, make sure the battery is removed if possible.
3. Wait for a Few Seconds:
   • Leave the device unplugged for at least 10-15 seconds to ensure that all power is drained from the device.
4. Plug the Device Back In:
   • After the waiting period, plug the device back into the power source. If it’s a mobile device, reinsert the battery and then connect the device to the power source.
5. Turn the Device On:
   • Power on the device and allow it to boot up normally. For a smartphone or tablet, hold down the power button until the device powers on. For a computer, press the power button to turn it on

3. Clear BBC IPlayer Cache

Clearing the cache of the BBC iPlayer app can often resolve various issues, including error code 01119. You can do this by going to the settings or app management section of your device, finding the BBC iPlayer app, and then clearing its cache.

To clear the cache on the BBC iPlayer app, you can follow these steps:

For iOS Devices:

1. Open the Settings app on your iOS device.
2. Scroll down and tap on “BBC iPlayer” from the list of installed apps.
3. Tap on “Clear Cache” to clear the cache for the BBC iPlayer app.

For Android Devices:

1. Open the Settings app on your Android device.
2. Tap on “Apps” or “Applications” depending on your device.
3. Find and select “BBC iPlayer” from the list of installed apps.
4. Tap on “Storage” and then select “Clear Cache” to clear the app’s cache.

For Web Browsers:

If you are using BBC iPlayer on a web browser, such as Chrome, you can clear the cache and cookies by following these general steps:

1. Click on the vertical ellipsis (three vertical dots) in the top right corner of the browser.
2. Select “Clear Browsing Data.”
3. Choose “All time” as the time range.
4. Check the boxes for “Cookies and other site data” and “Cached images and files.”
5. Click on “Clear data” to clear the cache and cookies.

4. Check For VPN Interference

If you are using a VPN to access BBC iPlayer from outside the UK, the VPN connection may be causing the error. Try disconnecting from the VPN and accessing BBC iPlayer without it to see if the error persists.

To disable a VPN on various devices, you can follow these steps:

Windows:

1. Open the Settings and click on Network & Internet.
2. Select VPN, then choose the VPN connection you want to disable and click Remove.

Android:

1. Go to “Settings” > “Network & internet.”
2. Tap on “VPN” and toggle off the VPN.

iPhone:

1. Open your device “Settings”.
2. Tap on the “General” option and select “VPN”.
3. Change the VPN status to “Not connected” or a similar option.

5. Update BBC IPlayer App

If the issue persists, try updating the BBC iPlayer app to the latest version. If that doesn’t work, uninstall the app from your device and then reinstall it from the app store.

To update the BBC iPlayer app, you can follow these steps based on the type of device you are using:

For iOS Devices:

1. Open the App Store on your iOS device.
2. Tap on your profile icon at the top right.
3. Scroll down to see the available updates.
4. Find BBC iPlayer in the list and tap “Update” next to it to update the app to the latest version.

For Android Devices:

1. Open the Google Play Store on your Android device.
2. Tap on the “Menu” icon (three horizontal lines) in the top left corner.
3. Select “My apps & games.”
4. Find BBC iPlayer in the list of installed apps and tap “Update” next to it to update the app to the latest version

6. Check For Server Issues In BBC IPlayer

Sometimes, the error may be due to server issues on the BBC iPlayer side. In such cases, the best course of action is to wait for the issue to be resolved on their end.

You can check the server status by clicking here.

7. Contact BBC IPlayer Support

If none of the above steps resolve the error, you can reach out to BBC iPlayer support for further assistance. You can find the contact information for BBC iPlayer support on their official website or in the app.

By following these steps, you can effectively troubleshoot and resolve the BBC iPlayer error code 01119.