Are you a fan of Apex Legends but encountering the frustrating “This Profile Is Not Permitted To Play Online” error? Don’t worry, you’re not alone.
Many players have faced this issue, but the good news is that there are solutions available.
In this blog, we will provide you with effective methods to fix it, so you can get back to enjoying the game hassle-free.
How To Fix Apex Legends “This Profile Is Not Permitted To Play Online” Error?
To fix Apex Legends “This Profile is not permitted to play online” error, you can disable text-to-speech in accessibility settings, check for age restrictions, and check your account status. Additionally, you can restart Apex Legends and your system, and verify Apex Legends game files.
1. Disable Text-to-Speech In Accessibility Settings
Turning off text-to-speech is necessary if you find that the feature is activated unintentionally or if you no longer require spoken feedback, which can be distracting for users who do not need auditory assistance.
- Open the settings menu on your device.
- Navigate to the ‘Accessibility‘ section.
- Look for the ‘Text-to-Speech‘, ‘TalkBack‘, ‘VoiceOver‘, or ‘Screen Reader‘ option, depending on your device.
- Toggle the switch to the ‘Off‘ position to disable the text-to-speech feature.
- Confirm the change if prompted, and the text-to-speech functionality will be turned off.
2. Check For Age Restrictions
If you encounter the “This Profile Is Not Permitted To Play Online” error, it might be due to age restrictions set on your gaming profile.
Age restrictions can prevent younger players from accessing online features to ensure a safe gaming environment in compliance with regional laws and platform policies.
- Verify the age information on your gaming platform account to ensure it meets the minimum age requirement for online play in Apex Legends.
- If you’re using a child account, you may need parental consent or need to adjust the family settings to grant permission for online play.
- For consoles, access the account settings and navigate to the family or parental control section to check for any age restrictions applied to your profile.
- On PC, log into your account via the respective platform (like Origin or Steam) and review the account details or parental control settings.
- Adjust the settings as necessary, or if you’re under the required age, you may need assistance from a parent or guardian to modify these restrictions.
3. Check Your Account Status
The “This Profile Is Not Permitted To Play Online” error in Apex Legends may occur if there’s an issue with your account status, such as a ban or suspension.
Ensuring your account is in good standing is essential to regain online access.
- Visit the EA Help website and log into your account.
- Review any notifications or messages regarding your account status.
- You may need to appeal your Apex ban if you see indications of a ban or suspension.
4. Restart Apex Legends And Your System
Restarting your game and system can resolve temporary glitches and communication issues between your game and the servers.
This simple action can often clear up errors like “This Profile Is Not Permitted To Play Online” by refreshing your system’s connection to the game servers.
- Exit Apex Legends completely, ensuring the game is not running in the background.
- Shut down your gaming system (PC, Xbox, PlayStation, etc.) completely rather than just putting it into sleep or hibernation mode.
- Wait for a minute or two before turning your system back on. This allows the system’s memory to clear and any lingering processes to terminate.
- Once your system has restarted, launch Apex Legends and check if the error has been resolved.
5. Verify Your Apex Legends Game Files
If you’re on PC and have the game installed through Origin or Steam, verify the integrity of the game files. Corrupted or missing files can cause issues with online play.
- For Origin: Right-click on Apex Legends in your game library and select “Repair.”
- For Steam: Right-click on Apex Legends in your library, select “Properties,” then go to the “Local Files” tab and click on “Verify integrity of game files.”
6. Check Your Internet Connection
A stable internet connection is required for online gaming. Test your internet connection to ensure it is stable and fast enough for online gaming.
- Test your internet connection by using another device or running a network speed test.
- If you’re on Wi-Fi, try moving closer to the router or eliminating any physical obstructions that could interfere with the signal.
- For a wired connection, ensure the Ethernet cable is securely plugged into your device and router.
- Restart your modem and router by unplugging them for a few minutes and then plugging them back in.
- Check for any service outages with your ISP and wait for connectivity to be restored if there is an issue on their end.
- If problems persist, consider contacting your ISP for further assistance.
7. Disable VPN Services
If you are using a VPN, it may interfere with your ability to connect to the game’s servers. Try disabling your VPN and then restart the game to see if this resolves the issue
- Open your VPN application and disconnect from the server, or use the application’s option to turn off the VPN service.
- On a PC, navigate to your ‘Network and Internet‘ settings, select ‘VPN‘, and then choose to ‘Disconnect‘ or remove the VPN profile.
- For console users with a VPN configured on the router, log into your router’s admin panel, find the VPN settings, and turn off the VPN service.
8. Update Apex Legends
Ensure that your game is updated to the latest version. Sometimes, being on an outdated version can prevent you from playing online.
PC (Steam):
- Open Steam, go to “Library.“
- Right-click Apex Legends.
- Choose “Properties,” then “Updates.“
PlayStation:
- Highlight Apex Legends on Home.
- Press “Options” button.
- Select “Check for Update.“
Xbox:
- Open guide with Xbox button.
- Go to “My games & apps.“
- Select “Updates” and choose Apex Legends.
9. Reset Your Password
Resetting your password can sometimes refresh your account’s status and resolve login issues, including this error.
- Log out of your EA account.
- Select the option to log in and choose the “Forgot Your Password?” link.
- Follow the instructions to reset your password.
- After resetting, try logging into Apex Legends again.
10. Contact EA Support
If none of the above solutions work, contacting EA Support directly can help identify and resolve the issue.
- Go to the EA support.
- Look for the option to contact support and choose “Apex Legends” as your game.
- Follow the prompts to describe your issue and initiate a support ticket.