Are you an avid gamer who enjoys purchasing games on Steam, only to be met with the frustrating message “An unexpected error has occurred. Your purchase has not been completed“?
This issue can be a major roadblock, but fear not!
In this blog, we will explore effective solutions to resolve this vexing error and get you back to enjoying your favorite games without interruption.
How To Fix An Unexpected Error Has Occurred Your Purchase Has Not Been Completed On Steam
To fix an unexpected error has occurred your purchase has not been completed on steam you can verify payment method, retry the purchase, clear browser cache and cookies. Additionally, you can check for server outages, update account information, and use a different payment method.
1. Verify Payment Method
Ensure that your payment method is valid and up to date, carefully review the details associated with the payment method you are using for the purchase.
Verify that the card number, expiration date, security code (CVV), and billing address are all entered correctly. Additionally, confirm that the payment method has not expired, been canceled, or been blocked by the issuer.
If there are any doubts about the validity of the payment method, consider contacting the financial institution or service provider associated with the payment method for further assistance.
2. Retry The Purchase
When encountering the “An Unexpected Error Has Occurred Your Purchase Has Not Been Completed” issue on Steam, it’s advisable to initially attempt retrying the purchase one or two times.
During this process, it is crucial to ensure that all the details of your order, such as the selected items and payment information, are accurate. It’s important to exercise caution and avoid excessive retries, as repeated attempts may trigger security measures within the system.
By carefully reattempting the purchase while ensuring accuracy, you can potentially overcome any temporary obstacles that may have initially impeded the transaction.
3. Clear Browser Cache And Cookies
Clearing your browser’s cache and cookies can sometimes resolve purchase-related issues. If you’re using the Steam website for the purchase, try clearing the cache and cookies of your web browser before attempting the purchase again.
Here’s how to do it:
For Google Chrome:
- Click on the three-dot menu in the top right corner.
- Navigate to “More tools” and then select “Clear browsing data.”
- Choose the time range for which you want to clear data.
- Check the boxes for “Cookies and other site data” and “Cached images and files.“
- Click on “Clear data.”
For Mozilla Firefox:
- Click on the menu button and select “Options.”
- Navigate to the “Privacy & Security” panel.
- In the “Cookies and Site Data” section, click on “Clear Data.”
- Ensure that the boxes for “Cookies” and “Cached Web Content” are checked.
- Click on “Clear.”
For Safari:
- In the top menu, click on “Safari” and choose “Preferences.”
- Go to the “Privacy” tab and click on “Manage Website Data.”
- Select “Remove All” to clear all stored website data, including cookies and cache
4. Check For Server Outages
Occasionally, server outages or maintenance activities on Steam’s end can cause purchase-related errors.
Here’s how to check server outages:
- Visit the Steam platform’s official website or community forums to check for any service outage announcements or updates.
- Look for dedicated sections such as “News,” “Announcements,” or “Server Status” that may provide information about ongoing service interruptions or maintenance activities.
- If there are any reported outages or maintenance, it’s advisable to wait until the issues are resolved before attempting the purchase again.
5. Update Account Information
Ensure that your account information, including billing address and contact details, is accurate and up to date. Outdated or incorrect information can sometimes lead to purchase errors.
- Log in to your Steam account on the Steam website.
- Navigate to the “Account Details” or “Profile” section, typically accessible from the user menu or account settings.
- Review and update your billing address, contact details, and any other relevant account information to ensure accuracy and completeness.
- Save the updated information to ensure that your account details are current and accurate.
6. Use A Different Payment Method
If possible, try using a different payment method for the purchase. Sometimes, certain payment methods may encounter issues, and using an alternative method can help complete the transaction successfully.
- During the checkout process on the Steam website, when prompted to enter payment details, look for an option to change or add a new payment method.
- Select the option to add a new payment method or choose from the available alternative payment methods such as credit/debit cards, digital wallets, or other accepted forms of payment like PayPal, Google pay, Apple pay.
- Enter the details of the alternative payment method, ensuring that all information, including card number, expiration date, security code, and billing address, is accurate and up to date.
- Complete the addition of the new payment method and proceed with the purchase using the alternative payment option.
7. Contact Steam Support
If the issue persists after trying all the fixes, it is highly recommended to seek assistance from Steam Support.
This can be achieved by submitting a support ticket through the Steam platform, providing comprehensive details about the encountered error and the specific circumstances surrounding your purchase attempt.
By engaging with Steam Support, you can access personalized assistance and troubleshooting tailored to address the underlying cause of the purchase issue, ultimately working towards a resolution.
