Are you tired of hearing your Alexa device apologize with the phrase “Sorry, something went wrong”?
The full error message says-“Oh no, something went wrong! Restarting your codespace may fix this error. If this error persists, contact support.”
It can be frustrating when your smart assistant isn’t functioning as it should.
But fear not, because, in this blog, we will explore various solutions to fix this issue and get your Alexa back to its efficient self.
Why Does Alexa Keep Saying Sorry Something Went Wrong?
The “Sorry, something went wrong” message from Alexa can be caused by several factors, including:
1. Weak Wi-Fi Connection
A weak or unstable Wi-Fi connection can lead to communication issues between Alexa and Amazon’s servers, triggering the error message.
2. Device Glitches
Temporary malfunctions or software hiccups within the Alexa device itself can result in a recurring error prompt.
3. Overloading Commands
Overloading the system can lead to errors and cause Alexa to respond with “Sorry, something went wrong.”
4. Server Problems
Amazon’s servers may experience temporary disruptions, impacting the functionality of Alexa and resulting in error messages.
How To Fix Alexa Keeps Saying Sorry Something Went Wrong?
If Alexa repeatedly says “Sorry, something went wrong,” you can check internet connectivity, restart the device, and update the Alexa app. Moreover, you may also check Amazon server status, and avoid overloading comments.
Below is a detailed explanation of all the above-mentioned fixes:
1. Check Your Internet Connection
A weak or unstable internet connection can cause Alexa to encounter errors. Ensure that your Wi-Fi network is functioning properly and that Alexa is connected to a stable network.
You can troubleshoot this by checking your internet connection and restarting your router.
While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router. It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
You can check your internet speed by clicking here.
2. Device Restart
Sometimes, a simple restart can resolve the issue.
Try restarting your Alexa device by unplugging it from the power source, waiting for a few minutes, and then plugging it back in.
This can help to clear any temporary glitches or errors.
3. Update Alexa App
Ensure that your Alexa app is up to date. An outdated app might not be fully compatible with the device, leading to errors. Updating the app to the latest version can potentially resolve the issue.
To update the Alexa app, you can follow these steps:
For iOS Devices:
- Open the App Store on your iOS device.
- Tap on your Account profile in the top right corner.
- Scroll down to find “Available updates.”
- If an update for the Alexa app is available, you will see it listed there. Tap on “Update” next to the Alexa app to install the latest version.
For Android Devices:
- Open the Google Play Store on your Android device.
- Tap on the Menu icon (usually three horizontal lines) in the top left corner.
- Select “My apps & games.”
- If an update for the Alexa app is available, it will be listed under the “Updates” tab. Tap on “Update” next to the Alexa app to install the latest version.
4. Check Amazon Server Status
Check the status of Amazon’s servers. If there is an ongoing service outage or maintenance, it could affect the functionality of Alexa.
You can check for Amazon server status by clicking here.
5. Avoid Overloading Commands
Avoid overloading Alexa with too many commands in a short period. Overloading the system can lead to errors and cause Alexa to respond with “Sorry, something went wrong.”
To avoid overloading Alexa with too many commands, follow these best practices:
- Speak one command to Alexa and wait for it to process and respond before giving another command. This allows Alexa to focus on executing one task at a time, reducing the likelihood of errors.
- After issuing a command, allow Alexa a few seconds to process the request before giving another command. Rushing with multiple commands can overwhelm the system.
- When interacting with Alexa, use natural pauses between commands. This gives the device time to process each request effectively.
6. Contact Alexa Support
If you are still facing trouble with the above issue, then you may try contacting Alexa customer support.
They will provide you with better options to fix the issue. To fix a contact issue with Alexa support, you can follow these steps:
- Launch the Alexa app on your mobile device.
- Navigate to the menu or settings section within the app.
- Look for the “Help & Feedback” option within the menu and select it.
- Within the “Help & Feedback” section, choose the “Contact Us” option.
- Describe the specific issue you are experiencing with your Alexa device and the contact support feature.