Alexa App Devices Tab Not Loading? Reasons & Troubleshooting Steps

Using Alexa lets our homes become smart homes where we do not have to operate any device manually.

Alexa App operates the smart devices internally when we give it the command to execute a specific function.

However, you might be encountering the problem where your Devices are not loading or showing up in the Alexa App.

You don’t have to worry too much about it, because in this guide you will get information about all the reasons why the issue is happening and the solutions that you need to solve the issue.

Why Is Alexa App Devices Tab Not Loading?

There can be a multitude of reasons why Alexa is not showing the devices of your house in its Devices tab.

Below are the reasons given for your better understanding.

  • Your devices might not be compatible with Alexa.
  • You may not be logged into your account correctly.
  • The skill of your device might not be enabled in Alexa.
  • Your Alexa account may not be linked with your account in the device’s manufacturer app.
  • The wifi connection might be different between your device and your Alexa.
  • You don’t have stable internet connection.

How To Fix Alexa App Devices Tab Not Loading?

If your Alexa app is not showing devices then you can take help of the below solutions to solve the issue.

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1. Check Whether Alexa And The Device Are In The Same Wifi

You have to make sure that your Alexa app and your smart device are both connected under the same wifi connection.

If they are both in different connections then they will not be able to connect and your Alexa app will not be able to show you the device.

2. Make Sure You Are Having Stable Internet Connection

If you are having weak or unstable internet connection then Alexa app will not load devices.

Make sure you are having stable internet connection.

You may want to try restarting your router or switching to a different internet connection to see if that resolves the issue.

3. Check The Compatibility Of Your Device

Before you start panicking why your device is not showing up in your Alexa app you have to check whether it is compatible with Alexa.

Not all devices are compatible with it and you need to make sure that your device is compatible for you to use it through Alexa.

Here is the list of compatible devices for Alexa for you to check.

4. Logging Out & Log In Again

You can try to log in into your Alexa account after logging out as sometimes there are certain glitches that occur which stops the app from working properly.

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After you have logged out from your account and then connected again it should solve the issue.

5. Enable The Skill Of Your Smart Device

Some of the smart devices need the Skill to be enabled for it to get connected with the Alexa App.

You may have forgotten to enable the Skill and that’s why your Alexa app is not able to connect with it.

Make sure you enable the Skill of the device and it should automatically show up in your Alexa app.

6. Check Whether Your Alexa Account Is Linked With The Account In The Device Manufacturer’s App

Oftentimes you will have to link two accounts together for Alexa to work with another Smart device.

For example, you will need to link your Alexa device with the account that you have in the Device Manufacturer’s app.

After you are done linking the two accounts the device should show up in the Alexa app automatically.

7. Uninstall & Reinstall The Alexa App

You can try to Reinstall Alexa on your device after uninstalling it.

Oftentimes due to some bugs the app might stop functioning properly.

This will make Alexa unable to show you the Device tab.

When you uninstall the app and then again reinstall it after sometime, it should automatically fix the bug.

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When we uninstall an app then the bugs that are in the files gets deleted automatically and when we reinstall it again, the app has no problem running smoothly.

8. Contact The Alexa Support Team

After you have tried and checked all the given solutions and still your Alexa app does not show your smart devices you can contact the support team of Alexa.

They will get back to you and solve the issue that you are facing as soon as they can.

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