Are you struggling with the frustrating “Contacting server” or “connecting to transport service” messages while trying to play Halo Master Chief Collection (MCC)?
This common issue can prevent you from joining multiplayer games and dampen your gaming experience.
The full error message reads: “CONTACTING SERVER Connecting to transport service. Please wait“
In this article, we’ll explore some common troubleshooting steps to help you resolve the issue.
How To Fix Halo MCC Stuck On “contacting Server” Or “connecting To Transport Service”?
To resolve Halo MCC stuck on “contacting server” or “connecting to transport service”, you should check the server status and ensure that the game is up to date. Additionally, you can try to disable the firewall to fix the issue.
Down below, we have discussed the solution in step-by-step detail.
1. Check Your Internet Connection
First and foremost, verify that your internet connection is active and stable.
A poor or unstable connection can often be the root cause of the game getting stuck on the “Contacting server.”
You can perform a speed test and if necessary, reset your router or contact your ISP for assistance.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- If you’re using Wi-Fi, try switching to a wired connection to rule out any potential wireless issues.
- Restart your router or modem to refresh the connection.
2. Check The Halo Server Status
After confirming your internet connection is reliable, the next step is to check the server status for Halo MCC.
Server maintenance or outages can prevent you from connecting to the game and may just need to wait until the servers are back online.
3. Restart Halo
Sometimes the simplest solution is to restart the game.
This can clear up any minor hiccups or temporary data corruptions that might be causing the game to hang on the “Contacting server” message.
Fully exit the game and then reopen it to reset the game’s connection processes.
4. Check For Halo Updates
Outdated game files can lead to connection issues, so ensuring that Halo MCC is updated is crucial.
Navigate to the game’s settings or the respective store of your platform to check for and apply any available updates.
Keeping the game up-to-date can prevent many technical issues, including server connection problems.
Here are the steps to update the Halo MCC:
For Xbox:
- Press the Xbox button to open the guide.
- Select “My games & apps.”
- Highlight Halo MCC and press the Menu button on your controller.
- Choose “Manage game & add-ons” and then “Updates.”
- If an update is available, select it to download and install.
For Steam:
- Open the Steam client on your PC.
- Go to the “Library” section.
- Right-click on Halo MCC and select “Properties.”
- Go to the “Updates” tab.
- Steam typically downloads updates automatically, but you can check here for any pending updates.
5. Disable Firewall
Your firewall could be blocking the game’s server connections. Temporarily disable your firewall to see if it resolves the issue.
Remember to re-enable it afterwards to keep your system protected.
Here are the steps to disable the firewall on Windows:
- Open the Control Panel on your computer.
- Click on “System and Security.”
- Select “Windows Defender Firewall.”
- Choose “Turn Windows Defender Firewall on or off” from the left sidebar.
- Pick the “Turn off Windows Defender Firewall (not recommended)” option for both private and public network settings.
- Click “OK” to save the changes.
- After testing the game, remember to go back and turn the firewall back on for your protection.
6. Check NAT Type
Verify that your network’s NAT type is open, as a strict or moderate NAT type can cause connectivity issues in online games.
An open NAT allows for better communication with game servers and other players.
You can check and change your NAT type in your router’s settings or by contacting your ISP for assistance.
Here are the steps to check the NAT type:
For Xbox:
- Press the Xbox button to open the guide.
- Go to “Settings” and then “All Settings.”
- Select “Network,” then “Network settings,” and finally “Test NAT type.”
- The console will display your NAT type and any issues.
For PC (through Router Settings):
- Open a web browser and enter your router’s IP address into the address bar.
- Log in to your router’s settings interface (you may need the default username and password).
- Look for the “NAT” or “UPnP” settings in your router’s menu.
- Enable UPnP, or if setting NAT type manually, select “Open” or “Type 1.”
- Save changes and restart your router.
7. Uninstall And Reinstall Halo MCC
If none of the previous steps have resolved the issue, consider reinstalling Halo MCC. Uninstall the game from your system, and then download and install it again.
This process can often eliminate any corrupt files or data that might be causing the connection problem.
Here are the steps to Uninstall And Reinstall the Halo MCC:
For Xbox:
- Press the Xbox button to open the guide.
- Go to “My games & apps.”
- Highlight Halo MCC, press the Menu button, and select “Uninstall.”
- Confirm the uninstallation.
- Once uninstalled, go back to “My games & apps,” find Halo MCC, and select “Install.”
For Steam:
- Open the Steam client on your PC.
- Go to the “Library” section.
- Right-click on Halo MCC and select “Uninstall.”
- Confirm the uninstallation.
- After uninstalling, find Halo MCC in your Library again and click “Install” to redownload and reinstall the game.
8. Contact Halo Support
If you’re still experiencing issues after trying all the previous fixes, it’s time to reach out for professional help. Contact Halo Support for personalized assistance with your issue.
They can provide more in-depth troubleshooting based on the specifics of your situation.