Are you struggling with Wizz face verification not working? It can be frustrating when you encounter difficulties with this important feature.
In this blog, we will explore effective solutions to fix Wizz face verification not working and ensure a smooth verification process with Wizz.
How To Fix Wizz Face Verification Not Working?
To fix Wizz face verification not working, you can grant camera permission, configure face ID settings, and ensure proper lighting and distance. Additionally, you can restart your device, and check your internet connection.
1. Grant Camera Permissions
Ensure that the Wizz app has been granted the necessary camera permissions on your device.
Without proper access to the camera, the face verification feature may not function correctly.
For Android:
- Go to “Settings” on your device.
- Tap “Apps” or “Applications” > “Wizz.”
- Select “Permissions” > “Camera.”
- Toggle the switch to enable camera access.
For iOS:
- Open “Settings” on your device.
- Scroll down and tap “Wizz.”
- Tap “Camera” and switch it on.
2. Configure Face ID Settings (For IPhone)
If you are using an iPhone with Face ID, it’s important to check the Face ID settings within the Wizz app.
Ensure that the app is configured to utilize Face ID for verification and that the settings align with your preferences for using this feature.
- Open “Settings” on your iPhone.
- Scroll down and tap “Face ID & Passcode.”
- Enter your passcode if prompted.
- Scroll down to “ALLOW ACCESS WHEN LOCKED.”
- Find Wizz and ensure Face ID is enabled for it.
3. Ensure Proper Lighting And Distance
When attempting face verification on Wizz, it’s essential to be in an environment with adequate lighting.
Additionally, ensure that you are within the recommended distance from the device’s camera for optimal face recognition.
Following these guidelines can significantly improve the success rate of the face verification process.
4. Restart Your Device
A simple device restart can sometimes resolve temporary glitches or conflicts that may be interfering with the face verification feature.
For Android:
- Press and hold the power button.
- Tap “Restart” or “Reboot” from the menu.
For iOS:
- Press and hold the power button.
- Slide to power off.
- Press and hold the power button to turn it back on.
5. Check Your Internet Connection
Ensure that you have a stable and strong internet connection.
Poor connectivity can hinder the face verification process.
- Locate your Wi-Fi router and power it off.
- Wait for about 30 seconds before turning the router back on.
- Once the router has restarted, reconnect your device to the Wi-Fi network.
6. Update Wizz App
Make sure that you are using the latest version of the Wizz app.
Developers often release updates to address bugs and improve functionality.
For Android:
- Open the “Google Play Store” app.
- Tap on the menu icon (three horizontal lines) and select “My apps & games.”
- Look for the Wizz app in the list of installed apps and check for any available updates. If an update is available, tap “Update” next to the Wizz app.
For iOS:
- Open the “App Store” app.
- Tap on your profile icon at the top right, then scroll down to find the Wizz app. If an update is available, tap “Update” next to the Wizz app.
7. Clear Wizz App Cache And Data
In some cases, accumulated cache or data within the app can cause issues with the face verification process.
For Android:
- Open the “Settings” app on your Android device.
- Tap on “Apps” or “Applications” and select the Wizz app from the list.
- Tap on “Storage” and then select “Clear Cache” and “Clear Data.”
For iOS:
- Go to iPhone settings.
- Go to General.
- Find Wizz App and click on that.
- Tap on the Offload App button.
- Again, Reinstall the Wizz app.
8. Contact Wizz Support
If the problem persists despite attempting the above steps, it may be beneficial to reach out to Wizz support for further assistance.
They can provide personalized support and guidance to help resolve the face verification issue.