How To Fix SnowRunner Crossplay Not Working

Are you struggling with SnowRunner’s crossplay feature not working as expected?

Many players have encountered hurdles when attempting to enjoy the game with friends across different platforms.

Whether you’re a PC player trying to connect with console gamers or vice versa, crossplay issues can put a damper on your cooperative play experience.

But don’t let these technical troubles keep you from enjoying the game’s full potential.

In this blog post, we’ll dive into a variety of strategies to diagnose and fix the crossplay challenges in SnowRunner.

How To Fix SnowRunner Crossplay Not Working?

To fix SnowRunner crossplay not working you can restart your devices, check for updates, and verify your network settings. Additionally, you can adjust router settings and enable DMZ.

1. Restart Your Devices

A simple but often overlooked step is to restart all devices involved. This can help to clear any temporary glitches that might be affecting the game’s ability to connect.

Close the game on all platforms, power down the consoles or PCs, and then restart them to see if this resolves the issue.

For PC:

• Close the SnowRunner game and any associated applications.
• Click on the Start menu (Windows icon) in the bottom left corner of your screen.
• Select the Power icon.
• Choose ‘Restart’ from the options.
• Wait for the PC to complete the restart process.

For PlayStation 4:

• Hold the ‘PS’ button on the controller.
• Select ‘Power Options’.
• Choose ‘Restart PS4’.
• Wait for the console to reboot.

For PlayStation 5:

• Press the ‘PS’ button on the controller to open the Control Center.
• Navigate to the ‘Power’ icon and select it.
• Choose ‘Restart PS5’.
• Allow the console to restart.

For Xbox One:

1. Press the ‘Xbox’ button to open the guide.
2. Navigate to ‘Profile & system’ > ‘Settings’ > ‘General’ > ‘Power mode & startup’.
3. Select ‘Restart now’.
4. Confirm by choosing ‘Yes’.

For Xbox Series X|S:

1. Press and hold the ‘Xbox’ button on the controller.
2. Select ‘Restart console’.
3. Confirm by selecting ‘Restart’.
4. Wait for the console to reboot.

2. Check For SnowRunner Updates

Ensure that all versions of SnowRunner across the different platforms are updated to the latest version. Crossplay often requires that all players be on the same game version to function correctly.

For PC (Epic Games Store):

• Open the Epic Games Launcher.
• Click on ‘Library’ in the left menu.
• Find SnowRunner in your list of games.
• If an update is available, an ‘Update’ button will appear next to the game.
• Click it to start the update process.
• Wait for the update to download and install.

For PC (Steam):

• Open the Steam client.
• Go to the ‘Library’ section.
• Right-click on SnowRunner and select ‘Properties’.
• Go to the ‘Updates’ tab.
• If an update is available, Steam should automatically download and install it. You can verify this by looking at the game’s status or by clicking on it in the library.

For PlayStation 4/5:

• Go to the PlayStation home screen.
• Navigate to SnowRunner.
• Press the ‘Options’ button on your controller.
• Select ‘Check for Update’ from the side menu.
• If an update is available, follow the prompts to download and install it.

For Xbox One/Series X|S:

• Press the ‘Xbox’ button to open the guide.
• Go to ‘My games & apps’.
• Select ‘See all’ and navigate to ‘Updates’.
• If SnowRunner is listed, select it.
• Press ‘A’ to start the update process.

3. Verify Your Network Settings

Sometimes, the issue could be related to your network. Check your internet connection and perform a network test on your console or PC.

For PC (Windows):

• Click the Start menu and select Settings (gear icon).
• Click on ‘Network & Internet’.
• Check the status to ensure you’re connected to the internet.
• Click on ‘Network troubleshooter’ to run diagnostics.
• Follow prompts to resolve any issues found.

For PlayStation 4:

• Go to the Settings menu.
• Select ‘Network’.
• Choose ‘Test Internet Connection’.
• Wait for the test to finish and review the results.

For PlayStation 5:

• Navigate to Settings from the home screen.
• Select ‘Network’.
• Choose ‘Connection Status’.
• Click on ‘Test Internet Connection’.
• Review the test outcomes.

For Xbox One/Series X|S:

• Press the Xbox button to open the guide.
• Go to ‘Profile & system’ > ‘Settings’ > ‘General’.
• Select ‘Network settings’.
• Choose ‘Test network connection’.
• Examine the results once the test is completed.

4. Adjust Router Settings

You may need to open specific ports on your router to allow for crossplay connections. This can involve setting up port forwarding for the ports that SnowRunner uses for online play.

• Find your router’s IP address:
  • On PC, open Command Prompt, type ipconfig, and note the ‘Default Gateway’.
  • On consoles, check network settings for the IP.
• Enter the router’s IP address into a web browser and log in with the admin credentials.
• Navigate to the ‘Port Forwarding’, ‘Apps and Gaming’, or ‘Virtual Servers’ section.
• Set up port forwarding rules for SnowRunner:
  • For TCP, forward ports 11700-11710.
  • For UDP, forward ports 48800-49000.
  • Input the IP address of your device running SnowRunner.
  • Assign a name to the rule if required (e.g., ‘SnowRunner’).
• Save the changes and, if prompted, reboot your router.
• Restart SnowRunner to apply the new network settings.

5. Enable DMZ

 For a less specific solution, you can place your gaming console or PC in the DMZ (Demilitarized Zone) of your router. This effectively opens all ports to your device, which can solve connection issues but is less secure. Only do this if you’re comfortable with the potential security risks.

1. Locate the IP address of your console or PC from the network settings or by using ipconfig in Command Prompt on PC.
2. Access your router’s admin panel by entering its IP address into a web browser.
3. Log in with the admin username and password.
4. Find the DMZ section in the router’s settings.
5. Turn on DMZ and input the IP address of your console or PC.
6. Save the settings and restart your device for the changes to take effect.

6. Contact Saber Customer Support

If you’ve tried all the above steps and are still facing issues, it could be a more complex problem that requires official support.

Reach out to Saber Support for assistance and provide them with details of the steps you’ve already taken.