How To Fix “Unable To Go Online” On Sims 4

Are you not able to go online in Sims 4 gallery?

Are you getting “Unable to go online” error on Sims 4 gallery?

The full error message reads “Unable to go online” followed by “One or more of the Sims online services is currently offline Try Again later“.

The Sims 4, developed by Maxis and published by Electronic Arts, is the fourth major installment in the highly acclaimed Sims series.

The game, succeeding The Sims 3, takes the social simulation genre to a whole new level, captivating players with its rich details and dynamic features.

Many players reported that they are getting “Unable to go online” error on Sims 4 gallery.

In this article, we will discuss the troubleshooting steps if you are getting “Unable to go online” error on Sims 4 gallery.

How To Fix “Unable To Go Online” On Sims 4

Step 1: Modify The Compatibility Settings Of Sims 4

Altering the compatibility settings of Sims 4 can potentially resolve the issue. Here’s the process:

• Launch the platform (like Steam) from where you downloaded the game.
• Right-click on Sims 4, select Manage, then Browse local files.
• Go to the Game folder and then the Bin folder to find the Sims 4 launcher file.
• Right-click on the Sims’ launcher, choose Properties, then the Compatibility tab.
• Check the box for ‘Run this program as an administrator’, then hit Apply and OK.

Remember to restart your computer after completing these steps.

Step 2: Disable Or Add Exception Sims 4 In Your Antivirus Program

In some cases, antivirus programs could interfere with the smooth running of Sims 4.

To rectify this, you can either disable your antivirus or add Sims 4 as an exception by following these steps:

• Go to the Show hidden icons section and disable your antivirus program.
• Or, add Sims 4 as an exception in your antivirus program by navigating to Menu -> Settings -> Exceptions.
• Click on Add Exception, then Browse to locate the Sims 4 file from Step 1.
• Select Sims 4, confirm, and click Add Exception.

Remember to restart your computer after completing these steps.

Step 3: Adjust Windows Defender Firewall Settings

Windows Defender Firewall can also potentially block Sims 4. Here’s the fix:

• Open the Control Panel and select Windows Defender Firewall.
• Click on Allow an app, then Change settings, and Allow another app.
• Browse and locate the Sims 4 file.
• Open and add Sims 4, then tick the checkboxes next to it and click OK.

Remember to restart your computer after completing these steps.

Step 4: Reset Your Internet Connection

If your internet connection is causing the problem, reset it as follows:

• Type ‘cmd‘ in the search bar and run it as an administrator.
• Enter ‘ipconfig /flushdns‘, then press enter.
• Next, type ‘netsh winsock reset‘, then press enter.
• Finally, enter ‘netsh int ip reset‘, then press enter.

Remember to restart your computer after completing these steps.

Step 5: Additional Troubleshooting Steps

If the problem persists even after following the above steps, you might want to try a few additional troubleshooting methods:

• In-game, turn off the online option in settings and then turn it back on.
• If you have mods enabled, try disabling them. If the issue persists even after disabling mods, you can enable them again, as they’re not the source of the problem.
• Regularly check for updates for both Sims 4 and Origin.
• Use the ‘Repair Game’ option in Origin.
• After implementing these steps, restart your PC, launch the game and check if it can connect.

Possible Server-Side Issue

If the problem persists, there may be ongoing maintenance. In this case, wait a few hours and try again.

Or you follow the update on Twitter handle https://twitter.com/thesimsdirect.

To speed up the problem’s resolution, consider reaching out to EA support or raising the issue on EA’s forum.