RingCentral is a leading cloud-based communication and collaboration platform that provides businesses with an all-in-one solution for voice, video, messaging, and more.
However, like any software, it can sometimes encounter errors that can be frustrating to deal with.
One such error is RingCentral Error Code 3, which can prevent users from joining meetings or using the RingCentral app altogether.
In this article, we’ll explore what RingCentral Error Code 3 is, what causes it, and most importantly, how to fix it.
How To Fix RingCentral Error Code 3?
1. Check Your Default Browser Settings
If the meeting is trying to launch from the browser instead of the RingCentral app, it’s possible that your default browser settings are causing the issue.
Here’s how to check and change your default browser settings:
- For Windows: Go to Settings > Apps > Default apps. Under “Web browser,” make sure RingCentral is selected.
- For Mac: Go to System Preferences > General. Under “Default web browser,” make sure RingCentral is selected.
If RingCentral is already set as your default browser, try resetting your default browser settings to their defaults. Here’s how to do it:
- For Windows: Go to Settings > Apps > Default apps. Scroll down and click on “Reset to Microsoft recommended defaults.”
- For Mac: Go to System Preferences > General. Click on “Reset to Default” next to “Default web browser.”
2. Check Your Internet Connection
RingCentral Error Code 3 can occur if your internet connection is unstable or slow. So, the first step is to check your internet connection and make sure it’s stable.
You can try resetting your router or modem, or contacting your internet service provider if the issue persists.
3. Clear Your Browser Cache And Cookies
If you’re using RingCentral through a web browser, clearing your browser’s cache and cookies can sometimes fix the issue. Here’s how to do it:
- For Google Chrome: Click on the three dots in the top-right corner, then go to More tools > Clear browsing data. Select “All time” as the time range, then check the boxes next to “Cookies and other site data” and “Cached images and files.” Click “Clear data.”
- For Mozilla Firefox: Click on the three lines in the top-right corner, then go to Options > Privacy & Security. Under “Cookies and Site Data,” click “Clear Data.” Check the boxes next to “Cookies and Site Data” and “Cached Web Content,” then click “Clear.”
4. Update Your RingCentral App
RingCentral Error Code 3 can also occur if you’re using an outdated version of the RingCentral app. Make sure to check for updates and install them if available. Here’s how to do it:
- For desktop app: Click on the gear icon in the top-right corner, then go to “About RingCentral.” If an update is available, click “Download Update.”
- For mobile apps: Go to the App Store or Google Play Store and search for “RingCentral.” If an update is available, click “Update.”
5. Disable Your VPN Or Firewall
If you’re using a VPN or firewall, it can sometimes interfere with RingCentral’s connection. Try disabling your VPN or firewall temporarily to see if it fixes the issue. If it does, you may need to add RingCentral to your VPN or firewall’s whitelist.
6. Contact RingCentral Support
If none of the above steps work, it’s possible that the issue is on RingCentral’s end.
Contact RingCentral support and provide them with as much information as possible about the issue, including any error messages you’re seeing. They should be able to help you troubleshoot the issue further.