How To Fix PS4 Or PS5 Stuck In Appear Offline Mode

If you own a PS4 or PS5, you may have encountered the issue of your console being stuck in ‘Appear Offline’ mode.

This can be frustrating, especially if you want to play online with friends or access certain features that require an online connection.

The good news is that there are several ways to fix this issue and get your console back online.

One common solution is to disable your network connection and then reconnect after a few seconds. This can be done by navigating to ‘Network Settings’ on your console and turning off your internet connection.

Wait for about 10 seconds before turning it back on and checking if your console is still stuck in ‘Appear Offline’ mode.

If this method doesn’t work, there are other solutions you can try.

Troubleshooting Steps To Fix PS4 Or PS5 Stuck In Offline Mode

If your PS4 or PS5 console is stuck in appear offline mode, there are a few troubleshooting steps you can take to fix the issue.

Here are some things you can try:

1. Check Your Network Connection

The first thing you should do is check your network connection. Make sure your console is connected to the internet and that your connection is stable.

You can do this by running a network connection test on your console. To do this, go to Settings > Network > Test Internet Connection.

2. Change Your MTU Settings

If your network connection is stable but you’re still stuck in appear offline mode, you can try changing your MTU settings.

This can sometimes help resolve the issue. Here’s how to do it:

1. Go to Settings > Network > Set Up Internet Connection.
2. Choose your connection type (Wi-Fi or LAN).
3. Select Custom.
4. Select Automatic for IP Address Settings.
5. Select Do Not Specify for DHCP Host Name.
6. Select Automatic for DNS Settings.
7. Select Manual for MTU Settings.
8. Change the MTU value to 1473.
9. Save your settings and test your internet connection again.

3. Update Your System Software

If changing your MTU settings doesn’t work, you can try updating your system software.

Sometimes, an outdated system software version can cause issues with appear offline mode. Here’s how to update your system software:

• Turn off your console.
• Hold down the power button until you hear two beeps (for PS4) or until you see the Safe Mode screen (for PS5).
• Connect your controller to your console using a USB cable.
• Select Update System Software from the Safe Mode menu.
• Follow the on-screen instructions to complete the update.

4. Reset Your Console

If none of the above steps work, you can try resetting your console to its default settings.

This will erase all data on your console, so make sure to back up any important data before doing this. Here’s how to reset your console:

1. Turn off your console.
2. Hold down the power button until you hear two beeps (for PS4) or until you see the Safe Mode screen (for PS5).
3. Select Initialize PS4 (for PS4) or Reset PS5 (for PS5) from the Safe Mode menu.
4. Follow the on-screen instructions to complete the reset.

These are some troubleshooting steps you can take to fix PS4 & PS5 stuck in appear offline mode. If none of these steps work, you may need to contact PlayStation support for further assistance.