Are you struggling with the vexing Pokemon Home Error Code 500 Detail Code 10391? If so, you’re not alone.
This error can be a real headache for trainers trying to manage their Pokemon collection. However, fear not!
The full error message says, “A communication error has occurred error code: 500 detail code: 10391“
In this blog, we’ll explore effective solutions to resolve this issue and get you back to enjoying a seamless Pokemon Home experience.
How To Fix Pokemon Home Error Code 500 Detail Code 10391?
To fix Pokemon Home error code 500 detail code 1039, you can check server status, check your internet connection, and restart your device. Additionally, you can check for Pokemon Home App updates.
1. Check Server Status Of Pokemon Home
When encountering the Pokemon Home Error Code 500 Detail Code 10391, it is crucial to verify the server status as the error might be due to server downtime or maintenance. If the servers are down, accessing your account or performing operations within Pokemon Home could be disrupted.
- Visit the official Pokemon Home website to check for any announcements regarding server maintenance or downtime.
- Alternatively, you can check social media channels or online forums where updates about server status are often shared by the community.
2. Check Your Internet Connection
A stable internet connection is essential for Pokemon Home to function properly, and a disrupted connection could lead to Error Code 500 Detail Code 10391. Ensuring your internet is stable can resolve connection-related issues with the service.
- Perform a speed test to check the quality of your internet connection.
- Reset your router or modem by unplugging it for at least 30 seconds and then plugging it back in.
- If you’re on Wi-Fi, try moving closer to the router or connecting to a different network to see if the problem persists.
3. Restart Your Device
Sometimes, simply restarting the device on which you’re using Pokemon Home can solve unexpected errors like the 500 Detail Code 10391 by refreshing the system and clearing temporary glitches.
For Android Devices:
- Hold the Power button, then select ‘Restart‘ or ‘Power Off‘.
- If powered off, press Power button again to turn on.
For iOS Devices:
- Hold Side + Volume button, slide to power off.
- Press Side button to turn back on.
For Nintendo Switch:
- Hold Power button, select ‘Power Options‘, then ‘Restart‘.
- If unresponsive, hold Power for 12 seconds to force shutdown, press Power to restart.
4. Check For Pokemon Home App Updates
Outdated app versions can cause compatibility issues leading to errors. Ensuring that you have the latest version of Pokemon Home can fix bugs and improve stability.
Android:
- Open Google Play Store.
- Tap profile icon > ‘Manage apps & device‘.
- Tap ‘Update‘ beside Pokemon Home if available.
iOS:
- Open App Store.
- Tap profile icon > scroll to Pokemon Home.
- Tap ‘Update‘ if available.
Nintendo Switch:
- Go to HOME Menu > Nintendo eShop.
- Select Pokemon Home from list.
- Choose ‘Update‘ if available.
5. Uninstall And Reinstall Pokemon Home
If none of the above solutions work, the application files might be corrupted. Reinstalling Pokemon Home can ensure that you have a fresh, error-free installation of the app.
Android:
- Press and hold the Pokemon Home app icon.
- Tap ‘Uninstall‘.
- Open Google Play, search for Pokemon Home, tap ‘Install‘.
iOS:
- Long-press the Pokemon Home app icon.
- Select ‘Remove App‘ > ‘Delete App‘.
- Open App Store, search Pokemon Home, tap ‘Download‘.
Nintendo Switch:
- Go to HOME Menu > ‘System Settings‘.
- Scroll down to ‘Data Management‘.
- Select ‘Manage Software‘ > Pokemon Home > ‘Delete Software‘.
- Open eShop, search Pokemon Home, select ‘Download‘.
6. Contact Pokemon Home Support
If the error persists after trying the above fixes, the issue might be account-specific or a more complex technical problem that requires professional assistance.
- Visit the Pokemon Home support page.
- Look for a ‘Contact Us‘ or ‘Support‘ option to get in touch with the customer service team.
- Provide them with the error code details and any other relevant information to help them diagnose and fix the problem.