Are you encountering the frustrating “Unable to send friend requests internal error 5001” issue in Overwatch 2?
This error can be a hindrance to connecting with friends and fellow gamers.
But fear not, as there are effective solutions to resolve this problem and get you back to enjoying seamless gameplay and social interaction.
The error message reads as “The invite could not be sent due to an internal problem (5001).”
In this blog, we will explore the steps to fix the Overwatch 2 internal error 5001, ensuring that you can once again send friend requests without encountering any obstacles.
How To Fix Overwatch 2 Unable To Send Friend Requests Internal Error 5001?
To fix Overwatch 2 Unable to send friend requests internal error 5001 you can clear pending friend requests, clear Battle.net cache, and check for server issue. Additionally, you can restart overwatch 2 and your device, and update overwatch 2.
1. Clearing Pending Friend Requests
The error 5001 often occurs when there is a backlog of sent friend requests that have not been accepted. To clear these:
- Launch the Blizzard Battle.net app on your PC.
- Click the friends icon at the top-right to open your Friends List.
- Click the cogwheel icon to access the menu.
- Select “View Sent Friend Requests”.
- Cancel pending requests until you are below the limit.
2. Clear Battle.net Cache
Clearing the cache for the Battle.net desktop app can resolve issues with friend requests. Here’s how to do it
- Completely exit the Battle.net desktop app.
- Navigate to the Battle.net directory. The default location is C:\ProgramData\Battle.net.
- Locate the Cache folder and delete it.
- Relaunch the Battle.net app and try sending a friend request again.
Clearing the cache removes any temporary files that could be causing issues, potentially resolving the error 5001.
3. Check For Server Issues
Before making changes to your friend requests, ensure that the Overwatch 2 servers are not experiencing any issues.
Server problems could also result in error messages when attempting to perform various actions in the game.
4. Restart Overwatch 2 And Your Device
Sometimes, a simple restart can resolve the issue:
Exit Overwatch 2:
- On PC, click the ‘X’ at the top-right corner of the game window or press Alt+F4.
- On console, use the controller to navigate to the game’s main menu and select ‘Close Game’ or ‘Exit Game’.
Shut Down Your Device:
- On PC: Click on the Windows Start button > Power > Shut down.
- On Console (e.g., Xbox, PlayStation): Press and hold the power button until the console powers off or navigate through the system’s interface to select the ‘Turn Off Console’ option.
- On Switch: Press and hold the power button on top of the console for a few seconds, then select ‘Power Options’ and choose ‘Turn Off’.
Restart Your Device:
- On PC: Press the power button on your computer to turn it back on.
- On Console: Press the power button again to restart the console.
- On Switch: Press the power button once more to turn the Switch back on.
Relaunch Overwatch 2:
- Once your device is back on, open Overwatch 2 again.
- On PC: Double-click the Overwatch 2 icon on your desktop or launch it from the Battle.net app.
- On Console/Switch: Select Overwatch 2 from the list of games on your home screen/dashboard.
Attempt to Send a Friend Request:
After the game has loaded, navigate to the social menu and try sending a friend request to see if the issue has been resolved.
5. Update The Overwatch 2
Ensure that Overwatch 2 is updated to the latest version. Game updates often include fixes for common bugs and errors:
- Open the Blizzard Battle.net app.
- Click the Overwatch 2 icon on the left side of the app.
- If an update is available, an “Update” button will appear. Click it to start the update process.
- Wait for the update to download and install.
- Once the update is complete, launch Overwatch 2 to apply the update.
- If you’re on a console, navigate to Overwatch 2 in your game library and select ‘Check for Update’ to download and install any available updates.
- After updating, restart the game to ensure all new changes are applied.
6. Contact Blizzard Customer Support
If none of the above step’s work, you might need to reach out to Blizzard’s customer support for further assistance.
They can provide more detailed troubleshooting steps specific to your account or the issue at hand.