Messenger is one of the most widely used instant messaging apps that allows users to send text messages, photos, and videos to friends and relatives.
However, as with any other application, it can sometimes encounter glitches or errors that may prevent it from working properly.
One of the most common issues that users experience is the Messenger application getting stuck on the “Getting Started” screen.
If you run into this problem, don’t worry. There are various ways to fix the Messenger application when it gets stuck on the “Getting Started” screen.
Some of the more efficient solutions include:
Why Is Messenger App Stuck On Getting Started?
The Messenger app may get stuck on the “Getting Started” screen due to several reasons. Some of the common reasons include:
1. Poor Internet Connection
One of the primary reasons for the Messenger app getting stuck on “getting started” is a weak or unstable internet connection.
Messenger needs a stable internet connection to work correctly, and if your internet connection is weak, it can cause the app to be stuck on the “getting started” screen.
2. Messenger Is Outdated
If you have an outdated version of the Messenger app, it may not work properly, and you may encounter issues like the app getting stuck on the “Getting Started” screen.
3. Messenger App Data Is Corrupted.
The Messenger app may also get stuck on “getting started” if there is corrupted data or cache on your device. Over time, apps like Messenger accumulate data and cache, which can cause issues with the app’s functionality.
4. Messenger App Permissions Are Restricted
Occasionally, the Messenger application may not work properly if it does not have the necessary permissions. For example, if Messenger does not have permission to access the camera or microphone of your device, it will not work properly.
How To Fix Messenger App Stuck On Getting Started
1. Check Your Internet Connection
Make sure that you have a stable internet connection, and that your Wi-Fi signal is strong enough.
There are several websites that allow you to test your internet speed, such as Speedtest.net or Fast.com.
If your internet connection is weak, try moving closer to your Wi-Fi router or connecting to a different Wi-Fi network.
2. Update Your Messenger App
Check if there is an update available for the Messenger app. If there is, update the app to the latest version to fix any bugs and glitches that may be causing the app to get stuck on the “Getting Started” screen.
here are the steps for updating the Messenger app on both Android and iOS:
Steps For Android:
- Open the Google Play Store app on your Android device.
- Tap the three horizontal lines in the top-left corner of the screen.
- Tap “My apps & games” from the menu.
- If an update is available for Messenger, it will be listed at the top of the “Updates” section. Tap “Update” next to Messenger to download and install the update.
Steps For iOS:
- Open the App Store app on your iOS device.
- Tap your profile icon in the top-right corner of the screen.
- Scroll down to the “Available Updates” section and look for Messenger. If an update is available, it will be listed here.
- Tap “Update” next to Messenger to download and install the update.
3. Clear Your Messenger App Data And Cache
Clearing the Messenger app’s data and cache can also fix the issue.
here are the steps to clear Messenger data and cache on Android and iOS:
Steps For Android:
- Open the Settings app on your Android device.
- Tap “Apps & notifications” (or “Apps” depending on your device).
- Find and tap “Messenger” in the list of apps.
- Tap “Storage & cache”.
- Tap “Clear storage” to delete all Messenger data, including your chat history, login credentials, and settings.
- Tap “Clear cache” to delete temporary files and other data that may be taking up space on your device.
Steps For iOS:
- Open the Settings app on your iOS device.
- Scroll down and tap “General”.
- Tap “iPhone Storage”.
- Find and tap “Messenger” in the list of apps.
- Tap “Offload App” to remove the app from your device, but keep its documents and data.
- If you want to completely delete all Messenger data, tap “Delete App”. This will remove the app and all its data from your device.
4. Check Messenger App Permissions
Make sure that the Messenger app has the required permissions to access your device’s camera, microphone, and storage. Go to your device’s settings, find the “Apps” or “Applications” option, and then find the Messenger app. Tap on it and go to the “Permissions” section to check if all the required permissions are enabled.
5. Reinstall The Messenger App
If none of the above solutions work, try reinstalling the Messenger app. Uninstall the app from your device and then reinstall it from the App Store or Google Play Store.
6. Contact Messenger Support
. If the issue persists, you can reach out to Messenger support for further assistance.
To contact Messenger support, use the link given below:
