Fix: ITVX Not Working On Chrome, MAC, Smart TV & ITVX Something Went Wrong

ITVX is the UK’s newest streaming service, bringing together exclusive new series, blockbuster blockbusters, live events, and thousands of boxsets.

The service primarily provides ITV1 material, as well as ITV Digital channels and some licensed content.

Are you facing issues in the ITVX, ITVX not working for you or giving something went wrong error? 

Are you facing any of below issue:

  • ITVX crashing/ freezing/ stopping
  • ITVX stuck on loading 
  • ITVX login issue 
  • ITVX something went wrong 
  • ITVX black screen or white screen

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why the ITVX is not working and how to fix it.

Why Is The ITVX Not Working?

If ITVX not working, It can happen due to several reasons, such as:

  • Your device is not compatible with ITVX
  • You have turned on the low data mode in your mobile
  • You haven’t updated the ITVX in a long while
  • There may be a glitch or a bug in the ITVX.
  • ITVX server is down
  • Your Wi-Fi or mobile data is not working properly

How To Fix ITVX Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the ITVX is not working or giving something wrong error is an unstable internet connection. 

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the ITVX issue is related to your connection. 

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If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check the router in case you are using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening ITVX App

Sometime, closing and again opening the ITVX resolved the issue. 

So, First close the app and then try to open it again. It will fix your issue and the ITVX will work fine.

If the ITVX is still not working then try out other fixes.

Fix 3: Check ITVX Server Is Down Or Not

If ITVX is not working then there are chances that there is a bug or glitch in the ITVX or the ITVX server is down. 

There are many ways to check if the ITVX server is down or if there is some bug/ glitch in ITVX.

First way is to go to downdetector >> Search for ITVX >> check if there is a spike in the graph or not.

If there is a spike then either ITVX server is down or there is some bug.

Another way is just search on Twitter “ITVX down”. You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the ITVX team or the ITVX server is up.

Fix 4: Log Out And Login Into ITVX

You can try to logout from the ITVX and then again login into the app. 

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After that check issue is resolved or not.

If the ITVX is still not working then try out other fixes.

Fix 5: Clear ITVX Cache

Most of the time, when there is some issue with a ITVX, clearing the app cache will resolve the issue. 

Wither you are on mobile phones, chrome or MAC, Always clearing cache helps out.

Check ITVX working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model. 

Fix 6: Delete And Reinstall ITVX

To Fix ITVX issues, first delete and then reinstall the ITVX. Sometimes Uninstalling and Reinstalling the ITVX will resolve the issue. 

So, First Uninstall the app from your phone after that re-install again and check if the ITVX is working or not. 

If the ITVX is still not working then try other fixes.

Fix 7: Update ITVX App To Latest Version

One of the potential reasons for the ITVX stopped working is you are using an older version of ITVX.

Updating the ITVX to the latest version will fix all previous bugs in the app which were known to the ITVX support team.

Always update the ITVX with the latest version because sometimes the old version does not work perfectly.

If your ITVX version is outdated then it may not work properly. 

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

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For Android users, Update ITVX from Google Play Store.

For iPhone users, Update ITVX from App Store.

Fix 8: Disable VPN 

If you are using VPN on your device and it’s enabled then the ITVX might not work.

So, First disable the VPN on your device and then check if the ITVX will work.

Fix 9: Check The Compatibility Of Your Device With ITVX

If the ITVX is not working on your device, then first check compatibility of your device with the ITVX. 

If your device is not compatible with the ITVX then use another device which is compatible with the ITVX. The ITVX will work fine and the issue will be resolved.

Fix 10: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not ITVX. So, Close the ITVX and hard reboot your device.

After rebooting the device, the ITVX will work fine.

Fix 11: Contact ITVX Support Team

After performing the above fixes, if the ITVX is still not working then contact the ITVX support team.

Explain your issue properly to the ITVX support team. After that follow the ITVX team instruction.

They will help you to fix your ITVX related issue.

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