Are you experiencing issues with your Dolby Access app getting stuck on loading? You’re not alone.
Many Windows 10 and Windows 11 users have reported this problem, and it can be frustrating when you’re trying to enjoy your favorite media.
In this article, we’ll explore some of the most effective solutions to fix this issue and get your Dolby Access app up and running smoothly again.
How To Fix Dolby Access Stuck On Loading?
1. Restart Dolby Access
The first thing you can try is to close and restart the Dolby Access app. To do this, right-click on the Dolby Access icon in the system tray (bottom-right corner of the screen) and select “Close” from the context menu.
Then, open the Start menu, find the Dolby Access app, and launch it again. If the app loads successfully, you’re good to go.
2. Check For Updates
If restarting Dolby Access didn’t work, you should check if there are any updates available for the app. To do this, open the Microsoft Store app on your PC, click on the three-dot menu (top-right corner), and select “Downloads and updates” from the dropdown list.
Then, click on the “Get updates” button to check for any available updates for your installed apps. If there’s an update for Dolby Access, install it and see if the app loads properly.
3. Reset Dolby Access
If neither of the above methods worked, you can try resetting the Dolby Access app. This will clear any cached data or corrupted settings that might be causing the app to get stuck on loading. To reset Dolby Access, follow these steps:
- Open the Start menu and search for “Apps & features”.
- Click on the “Apps & features” result to open the settings page.
- Scroll down and find the Dolby Access app in the list.
- Click on the app and select “Advanced options”.
- Scroll down and click on the “Reset” button.
- Confirm the action by clicking on “Reset” again.
Once you reset Dolby Access, try launching the app again and see if it loads properly.
4. Reinstall Dolby Access
You can try uninstalling and reinstalling Dolby Access. This will remove any corrupted or missing files that might be preventing the app from working properly. To reinstall Dolby Access, follow these steps:
- Open the Start menu and search for “Apps & features”.
- Click on the “Apps & features” result to open the settings page.
- Find the Dolby Access app in the list and click on it.
- Select “Uninstall” and confirm the action.
- Open the Microsoft Store app and search for “Dolby Access”.
- Click on “Get” to reinstall the app.
5. Disable Network Devices
If you’re experiencing long load times for Dolby Access and the app freezes or crashes when minimized, you can try disabling all network devices and then launching the app.
According to a user suggestion, this may cause the app to load immediately. To disable network devices, follow these steps:
- Open the Start menu and search for “Device Manager”.
- Click on the “Device Manager” result to open the app.
- Expand the “Network adapters” category.
- Right-click on each network device listed and select “Disable device”.
- Once all network devices are disabled, launch Dolby Access and see if it loads immediately.
If this method works, you may need to update your network drivers or troubleshoot your network settings to determine the root cause of the issue.
6. Disable Internet Connection Or Block Outbound Connection
Another possible solution to the long load times and freezing/crashing issues with Dolby Access is to disable your internet connection or block outbound connections for the app in Windows Firewall.
This may allow the app to launch and let you change all the settings without any issues. To disable your internet connection, follow these steps:
- Disconnect your PC from the internet by unplugging the Ethernet cable or turning off Wi-Fi.
- Launch Dolby Access and see if it loads immediately.
If none of the methods works, then you may try contacting the Dolby Access support team by clicking here. They will guide you with better options.