How To Fix Apex Legends “Hardware Identity Mismatch” Error

Are you tired of encountering the frustrating “Hardware/Identity Mismatch” error while trying to play Apex Legends?

This error can be a significant hindrance to your gaming experience, but fear not!

In this blog, we will explore effective solutions to resolve the “Hardware Identity Mismatch” error in Apex Legends.

How To Fix Apex Legends “Hardware Identity Mismatch” Error?

To fix Apex Legends “Hardware Identity mismatch” error you can check for Apex Legends update, change your DNS address, and run the EasyAntiCheat repair tool. Additionally, you can repair Apex Legends game files, and quit Apex Legends and other apps from quick resume.

1. Check For Apex Legends Updates

Outdated game files can cause various issues, including the “Hardware Identity Mismatch” error. Make sure your Apex Legends is up to date with the latest patches and updates. 

On PC (Origin):

• Open the Origin client.
• Go to “My Game Library.”
• Right-click on Apex Legends.
• Select “Check for Update.” If an update is available, follow the prompts to install it.

On PC (Steam):

• Open the Steam client.
• Go to the “Library” section.
• Right-click on Apex Legends.
• Select “Properties,” then go to the “Updates” tab.
• Steam automatically checks for updates, but you can verify if any are pending here.

On Xbox:

• Press the Xbox button to open the guide.
• Go to “My Games & Apps.”
• Select “See All.”
• Highlight Apex Legends and press the Menu button on your controller.
• Choose “Manage game and add-ons.”
• Select “Updates.” If an update is available, it will be listed here for you to download and install.

On PlayStation:

• From the PlayStation home screen, highlight Apex Legends.
• Press the Options button on your controller.
• Select “Check for Update” from the side menu.
• If an update is available, follow the on-screen instructions to download and install it.

2. Change Your DNS Address

Sometimes, network issues can trigger this error. Changing your DNS to a more reliable one like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1) might resolve the issue.

On Xbox:

• Go to Settings.
• Select Network.
• Select Network settings.
• Choose Advanced settings.
• Select DNS settings.
• Choose Manual.
• Input 8.8.8.8 as the primary DNS and 8.8.4.4 as the secondary DNS for Google DNS, or 1.1.1.1 as the primary DNS and 1.0.0.1 as the secondary DNS for Cloudflare DNS.

On PlayStation:

• Go to Settings.
• Select Network.
• Select Set Up Internet Connection.
• Choose your connection type (Wi-Fi or LAN Cable).
• Select Custom.
• Set IP Address Settings to Automatic, but do not specify the DHCP hostname.
• Set DNS Settings to Manual.
• Input the preferred and alternate DNS as mentioned above.

On PC:

• Open Control Panel.
• Go to Network and Internet > Network and Sharing Center > Change adapter settings.
• Right-click on your active network connection and select Properties.
• Highlight ‘Internet Protocol Version 4 (TCP/IPv4)’ and click Properties.
• Select “Use the following DNS server addresses.”
• Input the preferred and alternate DNS as mentioned above.

3. Run The EasyAntiCheat Repair Tool (For PC)

Apex Legends uses EasyAntiCheat, and sometimes the errors can arise from issues with this tool. You can try repairing the EasyAntiCheat service to fix the error. 

• Open the Apex Legends folder.
• Go to the EasyAntiCheat folder.
• Run EasyAntiCheat_Setup.exe.
• Choose Apex Legends in the menu.
• Click “Repair Service”.

4. Repair Apex Legends Game Files

If you’re on a PC, you can try repairing the game files. Platforms like Origin and Steam have options to verify the integrity of game files, which can fix corrupted or missing files.

On PC (Origin):

• Open the Origin client.
• Go to “My Game Library.”
• Right-click on Apex Legends.
• Select “Repair.” Origin will check and repair any missing or corrupted game files.

On PC (Steam):

• Open the Steam client.
• Go to the “Library” section.
• Right-click on Apex Legends.
• Select “Properties,” then go to the “Local Files” tab.
• Click on “Verify Integrity of Game Files.” Steam will check and repair any missing or corrupted files.

5. Quit Apex Legends And Other Apps From Quick Resume (For Xbox)

On Xbox consoles, the Quick Resume feature allows you to switch between games and apps quickly, but it can sometimes cause issues.

To resolve the “Hardware Identity Mismatch” error, quit Apex Legends and any other running apps from Quick Resume. 

• Press the Xbox button on your controller.
• Go to “My games & apps” > “See all”.
• Highlight Apex Legends.
• Press the Menu button on your controller.
• Select “Quit”.

6. Create A New User Account (For PC)

If you’re experiencing the error on your PC, it’s possible that your user account has become corrupted or is experiencing issues that affect the game.

Creating a new Windows user account with administrative privileges and running the game from this new account can sometimes bypass the error.

This method creates a new set of user files for Apex Legends, which could resolve the mismatch error.

• Press Win + I to open Settings.
• Go to “Accounts” > “Family & other users”.
• Click “Add someone else to this PC”.
• Follow prompts to create a new account.
• Set the new account as an Administrator.
• Log into the new account.
• Run Apex Legends.

7. Uninstall And Reinstall Apex Legends

If the mismatch error persists, try uninstalling and then reinstalling Apex Legends. This can help clear out any corrupt files that might be causing the error.

For PC (Origin/Steam):

• Open the respective client (Origin/Steam).
• Go to the game library.
• Right-click on Apex Legends.
• Select “Uninstall.”
• Follow the prompts to uninstall Apex Legends.
• After uninstallation, download and reinstall Apex Legends from the store.

For Xbox:

• Press the Xbox button to open the guide.
• Go to “My Games & Apps.”
• Highlight Apex Legends.
• Press the Menu button on your controller.
• Select “Uninstall.”
• Confirm the action to remove Apex Legends.
• After uninstallation, go to the “Store” or “Ready to Install” section to reinstall Apex Legends.

For PlayStation:

• From the PlayStation home screen, highlight Apex Legends.
• Press the Options button on your controller.
• Select “Delete” from the side menu.
• Confirm the action to uninstall Apex Legends.
• Go to your Library or the PlayStation Store to download and reinstall Apex Legends.

8. Contact EA Support

If none of the above solutions work, reach out to EA’s support team for further assistance.

They might provide additional solutions specific to your case or inform you about any ongoing issues that might be causing the error.