Are you getting “error code 7136” on Amazon Fire TV stick while video on Prime Video?
The error is “Unable to play Video“.
2nd part of error is “There’s a problem playing the video you selected. This appears to be our issue on our end. Try playing the video again.”
3rd part of error is “If the problem continues, contact Amazon Customer Service at https://www.amazon.com/videohelp. Error code 7136“.
Error code 7136,” indicates that there may be an issue with the video you are trying to play or with the Amazon Prime Video service itself.
In this guide we will discuss why error code 7136 occurred on Prime Video and how to fix it.
Why “Error Code 7136” Occurred On Prime Video?
There are several potential reasons why you are getting “Error Code 7136” while playing video on Amazon Prime Video through your Fire TV Stick:
1. Internet Connectivity Issue
If there are issues with your internet connection, such as a slow connection or intermittent disconnections, it could cause the video to buffer or fail to play.
2. Device Performance Issue
If the device you are using to stream the video, such as your Fire TV Stick, is running low on storage or experiencing other performance issues, it could cause the video to fail to play.
3. Server Issue
The error code you received, “error code 7136,” indicates that there may be an issue on Amazon’s end.
This could be due to server maintenance or other technical issues.
4. App Or Software Issue
There may be an issue with the Amazon Prime Video app or the software on your Fire TV Stick that is causing the video to fail to play.
5. Content Issue
There may be an issue with the specific video you are trying to play on Prime Video, such as a problem with the video file itself.
How To Fix “Error Code 7136” On Prime Video?
Explain below fixes in details in human readable format and should be engaging.
If you are getting “Error Code 7136” while playing video on Amazon Prime Video through your Fire TV Stick, there are a few steps you can try to resolve the issue:
1. Check Your Internet Connection
Make sure that your internet connection is stable and working properly. This includes checking the signal strength, as well as the speed of your connection.
If you are using a wireless connection, try moving the router or Fire TV Stick closer to each other to improve the signal strength.
If you are experiencing intermittent disconnections, try restarting your router or modem.
This can often resolve issues with the internet connection.
2. Update Prime Video App & Fire TV Stick To Latest Version
Updating the software on your Fire TV Stick and the Amazon Prime Video app can often resolve issues with the device and the app, including issues with playing video i.e, error code 7136.
To update the software on your Fire TV Stick, Go to Settings >> My Fire TV >> About >> Check for System Update.
To update the Amazon Prime Video app, Go to the Home screen on your Fire TV Stick >> navigate to the Apps section >> select the Amazon Prime Video app >> select the Update option.
3. Restart Your Fire TV Stick
Restarting your Fire TV Stick can often resolve issues with the device, including issues with playing video i.e, error code 7136.
To restart your Fire TV Stick, unplug it from the power source, wait a few seconds, and then plug it back in.
4. Try To Play Video On Different Device
If you are able to play the video on a different device, it may indicate that there is an issue with the Fire TV Stick itself.
To try playing the video on a different device, make sure the device is connected to the internet and open the Amazon Prime Video app on the device.
Select the video that you were unable to play on the Fire TV Stick and attempt to play it.
5. Try Playing The Video Again After Sometime
Sometimes, issues with playing video can be caused by temporary problems that resolve on their own after a short period of time.
If you have tried the other steps and the video still does not play, wait a few minutes and then attempt to play the video again.
6. Clear The Prime Video App Cache
Clearing the cache for the Amazon Prime Video app can often resolve issues with the app, including issues with playing video i.e, error code 7136.
To clear the cache for the Amazon Prime Video app on your Fire TV Stick, Go to Settings >> Applications >> Manage installed applications >> Amazon Prime Video >> Clear cache.
7. Check For Prime Video Server Issue
It’s possible that there may be an issue with the Amazon Prime Video servers that is causing the video to fail to play.
You can check the Amazon Video Help page for any known issues or maintenance updates that may be affecting the service.
8. Contact Prime Video Support Team
After following above all steps if the problem still continues, contact Amazon Customer Service at https://www.amazon.com/videohelp.
