Is Prime Video App not Working for you?
Are you getting “Error code 28” while using Prime Video?
As many peoples reported that they are getting error code on Smart TV like Apple TV, Samsung TV, Sony TV, Lg TV etc.
When peoples opening the Prime Video app, getting internet connectivity problem with error code 28.
“Error code 28” on Prime Video appear when you will trying to access or use the Prime Video app.
This error is typically caused by your device, the internet connection, or the Prime Video app itself.
In this guide we will explain how to fix error code 28 on prime video app.
How To Fix “Error Code 28” On Prime Video?
If you are getting error code 28 on Prime Video, you can try the following troubleshooting steps to fix the issue:
1. Close The Prime Video App
The first step is to close the Prime Video app on your device.
This can help reset the Prime Video app and clear any temporary issues that may be causing the error.
2. Restart Your Device
After closing the Prime Video app, You can try restarting your device.
This can help clear any temporary issues with the device and ensure that it is running smoothly.
To restart the device, You can follow the steps provided in the device’s manual or online support resources.
Like to Restart your Apple TV, Go to Settings > System > Restart.
3. Make Sure Your Device Having Latest Updates
Make sure your device has the latest updates installed.
Outdated software can cause issue with Prime Video app, so it is important to keep the device up to date.
To check for updates, You can go to the device’s settings or options menu and look for the “Software Update” or “System Update” option.
If an update is available, You can follow the on-screen instructions to download and install the update.
4. Make Sure You Are Not Using Same Account On Multiple Devices
You can only stream the same title on Prime Video to two devices at a time.
If your account is signed on multiple devices, this may cause error code 28 to appear.
To fix this, You must sign out of the Prime Video app on all other devices.
5. Pause Internet On Other Devices
If other devices are using the internet at the same time as you are using with Prime Video, this can cause the error code 28 to appear.
Because internet will go slow after as many devices will access it according to your Internet plan.
To fix this, You can pause or stop any other internet activity on your network, such as streaming, gaming, or downloading.
This can help free up bandwidth and improve the performance of the Prime Video app.
6. Check Your Internet Connection
Another potential reason of error code 28 is not having stable internet connection.
To fix this, You can check your internet connection to ensure that it is working properly.
You can try accessing other websites to see if they are working properly.
If you are unable to access other websites then there may be an issue with the internet connection itself.
In this case, You can try restarting your router.
7. Update Your Device’s DNS Settings
If You are able to connect to the internet on other devices but not on the device with Prime Video then You can try updating the device’s DNS settings.
To update the device’s DNS settings, the user can check with the device’s manufacturer for specific instructions or device manual.
8. Deactivate Any VPN Or Proxy Servers
If you are using VPN or proxy server, this can cause issues with the Prime Video app and may cause error code 28 to appear.
To fix this, You must deactivate the VPN or proxy server and try accessing Prime Video again.
9. Uninstall Then Reinstall The Prime Video App
If none of the above steps work, You can try uninstalling and then reinstalling the Prime Video app.
This can help reset the app and fix any issues that may be causing the error code 28.