Fix: Samsung Shop App Not Working

By Jyoti . November 7, 20225 Mins read

Samsung Shop App is the best way to shop for things.

It is just like Google App and Amazon Apps to shop online.

It gives you personal recommendations based on your interest.

You will get points on your shopping that you can redeem on your next order.

Are you facing issues in the Samsung Shop app, Samsung Shop app not working for you?

Are you facing any of below issue:

Samsung Shop app crashing/ freezing/ stopping
Samsung Shop app stuck on loading
Samsung Shop login issue
Samsung Shop something went wrong
Samsung Shop app black screen or white screen

Don’t worry you are not alone.

Lot of other people also face the same issue.

In this article, we will explain why the Samsung Shop app is not working and how to fix it.

Why Is The Samsung Shop App Not Working?

If Samsung Shop app not working, It can happen due to several reasons, such as:

Your device is not compatible with Samsung Shop app
You have turned on the low data mode in your mobile
You haven’t updated the Samsung Shop app in a long while
There may be a glitch or a bug in the Samsung Shop app.
Samsung Shop server is down
Your Wi-Fi or mobile data is not working properly

How To Fix Samsung Shop App Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the Samsung Shop app is not working is an unstable internet connection.

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the Samsung Shop app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed.

Turn ON and OFF your mobile data or check the router in case you are using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening Samsung Shop App

Sometime, closing and again opening the Samsung Shop app resolved the issue.

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So, First close the app and then try to open it again.

It will fix your issue and the Samsung Shop app will work fine.

If the Samsung Shop app is still not working then try out other fixes.

Fix 3: Check Samsung Shop Server Is Down Or Not

If Samsung Shop is not working then there are chances that there are some bugs or glitch in the Samsung Shop App or the Samsung Shop server is down.

There are many ways to check if the Samsung Shop server is down or if there is some bug/ glitch in Samsung Shop.

First way is to go to downdetector >> Search for Samsung Shop >> check if there is a spike in the graph or not.

If there is a spike then either Samsung Shop server is down or there is some bug.

Another way is just search on Twitter “Samsung Shop down”.

You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the Samsung Shop team or the Samsung Shop server is up.

Fix 4: Log Out And Login Into Samsung Shop App

You can try to logout from the app and then again login into the app.

After that check issue is resolved or not.

If the Samsung Shop app is still not working then try out other fixes.

Fix 5: Clear Samsung Shop App Cache

Most of the time, when there is some issue with a Samsung Shop app, clearing the app cache will resolve the issue.

To clear the Samsung Shop App cache,

For Android users, Go to settings >> Find Samsung Shop App and click on that >> Tap on clear cache >> Samsung Shop App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Samsung Shop App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Samsung Shop app.

Check Samsung Shop app working or not after Clearing the app cache.

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Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.”

Low Power Mode is OK, however if you do, make sure you open SweatSamsung Shop at least once every 12 hours.

For Android users, Go to settings >> Search for SweatSamsung Shop app >> Toggle OFF Battery Saver mode if it is Toggle ON.

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.

Note: Available screens, settings or steps may vary by software version, and phone model.

Fix 7: Delete And Reinstall Samsung Shop App

To Fix Samsung Shop app issues, first delete and then reinstall the Samsung Shop app.

Sometimes Uninstalling and Reinstalling the Samsung Shop app will resolve the issue.

So, First Uninstall the app from your phone after that re-install again and check if the Samsung Shop app is working or not.

If the Samsung Shop app is still not working then try other fixes.

Fix 8: Update Samsung Shop App To Latest Version

One of the potential reasons for the Samsung Shop app stopped working is you are using an older version of Samsung Shop app.

Updating the Samsung Shop app to the latest version will fix all previous bugs in the app which were known to the Samsung Shop support team.

Always update the Samsung Shop app with the latest version because sometimes the old version does not work perfectly.

If your Samsung Shop app version is outdated then it may not work properly.

Updating the Samsung Shop app to the latest version will fix all previous bug in the app which were known to the Samsung Shop support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

For Android users, Update Samsung Shop app from Google Play Store.

For iPhone users, Update Samsung Shop app from App Store.

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Fix 9: Disable VPN

If you are using VPN on your device and it’s enabled then the Samsung Shop App might not work.

So, First disable the VPN on your device and then check if the Samsung Shop app will work.

Fix 10: Check The Compatibility Of Your Device With Samsung Shop App

If the Samsung Shop app is not working on your device, then first check compatibility of your device with the Samsung Shop app.

If your device is not compatible with the Samsung Shop app then use another device which is compatible with the Samsung Shop app.

The Samsung Shop app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not Samsung Shop app.

So, Close the Samsung Shop app and hard reboot your device.

After rebooting the device, the Samsung Shop App will work fine.

Fix 12: Contact Samsung Shop Support Team

After performing the above fixes, if the Samsung Shop app is still not working then contact the Samsung Shop support team.

Explain your issue properly to the Samsung Shop support team.

After that follow the Samsung Shop team instruction.

They will help you to fix your Samsung Shop app related issue.

Samsung Shop App Notification Not Working

Samsung Shop app notification not working because you have not enabled the notification for Samsung Shop app.

For Android users, Go to settings >> Go to apps >> Tap on Samsung Shop app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Samsung Shop app >> Toggle ON notifications.

Notification will be enabled for the Samsung Shop app.