Fix: Samsung Pay App Not Working

By Jyoti . November 7, 20225 Mins read

Samsung Pay is the most widely accepted form of mobile payment available because It uses magnetic secure transmission.

Samsung Pay is a simple and convenient payment experience and it is faster.

It works everywhere from retail stores to buying something online.

You can use your Samsung mobile to make transactions..

Are you facing issues in the Samsung Pay app, Samsung Pay app not working for you?

Are you facing any of below issue:

Samsung Pay app crashing/ freezing/ stopping
Samsung Pay app stuck on loading
Samsung Pay login issue
Samsung Pay something went wrong
Samsung Pay app black screen or white screen

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why the Samsung Pay app is not working and how to fix it.

Why Is The Samsung Pay App Not Working?

If Samsung Pay app not working, It can happen due to several reasons, such as:

Your device is not compatible with Samsung Pay app
You have turned on the low data mode in your mobile
You haven’t updated the Samsung Pay app in a long while
There may be a glitch or a bug in the Samsung Pay app.
Samsung Pay server is down
Your Wi-Fi or mobile data is not working properly

How To Fix Samsung Pay App Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the Samsung Pay app is not working is an unstable internet connection.

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the Samsung Pay app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check the router in case you are using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening Samsung Pay App

Sometime, closing and again opening the Samsung Pay app resolved the issue.

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So, First close the app and then try to open it again. It will fix your issue and the Samsung Pay app will work fine.

If the Samsung Pay app is still not working then try out other fixes.

Fix 3: Check Samsung Pay Server Is Down Or Not

If Samsung Pay is not working then there are chances that there are some bugs or glitch in the Samsung Pay App or the Samsung Pay server is down.

There are many ways to check if the Samsung Pay server is down or if there is some bug/ glitch in Samsung Pay.

First way is to go to downdetector >> Search for Samsung Pay >> check if there is a spike in the graph or not.

If there is a spike then either Samsung Pay server is down or there is some bug.

Another way is just search on Twitter “Samsung Pay down”. You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the Samsung Pay team or the Samsung Pay server is up.

Fix 4: Log Out And Login Into Samsung Pay App

You can try to logout from the app and then again login into the app.

After that check issue is resolved or not.

If the Samsung Pay app is still not working then try out other fixes.

Fix 5: Clear Samsung Pay App Cache

Most of the time, when there is some issue with a Samsung Pay app, clearing the app cache will resolve the issue.

To clear the Samsung Pay App cache,

For Android users, Go to settings >> Find Samsung Pay App and click on that >> Tap on clear cache >> Samsung Pay App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Samsung Pay App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Samsung Pay app.

Check Samsung Pay app working or not after Clearing the app cache.

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Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.”

Low Power Mode is OK, however if you do, make sure you open SweatSamsung Pay at least once every 12 hours.

For Android users, Go to settings >> Search for SweatSamsung Pay app >> Toggle OFF Battery Saver mode if it is Toggle ON.

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.

Note: Available screens, settings or steps may vary by software version, and phone model.

Fix 7: Delete And Reinstall Samsung Pay App

To Fix Samsung Pay app issues, first delete and then reinstall the Samsung Pay app. Sometimes Uninstalling and Reinstalling the Samsung Pay app will resolve the issue.

So, First Uninstall the app from your phone after that re-install again and check if the Samsung Pay app is working or not.

If the Samsung Pay app is still not working then try other fixes.

Fix 8: Update Samsung Pay App To Latest Version

One of the potential reasons for the Samsung Pay app stopped working is you are using an older version of Samsung Pay app.

Updating the Samsung Pay app to the latest version will fix all previous bugs in the app which were known to the Samsung Pay support team.

Always update the Samsung Pay app with the latest version because sometimes the old version does not work perfectly.

If your Samsung Pay app version is outdated then it may not work properly.

Updating the Samsung Pay app to the latest version will fix all previous bug in the app which were known to the Samsung Pay support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

For Android users, Update Samsung Pay app from Google Play Store.

For iPhone users, Update Samsung Pay app from App Store.

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Fix 9: Disable VPN

If you are using VPN on your device and it’s enabled then the Samsung Pay App might not work.

So, First disable the VPN on your device and then check if the Samsung Pay app will work.

Fix 10: Check The Compatibility Of Your Device With Samsung Pay App

If the Samsung Pay app is not working on your device, then first check compatibility of your device with the Samsung Pay app.

If your device is not compatible with the Samsung Pay app then use another device which is compatible with the Samsung Pay app. The Samsung Pay app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not Samsung Pay app. So, Close the Samsung Pay app and hard reboot your device.

After rebooting the device, the Samsung Pay App will work fine.

Fix 12: Contact Samsung Pay Support Team

After performing the above fixes, if the Samsung Pay app is still not working then contact the Samsung Pay support team.

Explain your issue properly to the Samsung Pay support team. After that follow the Samsung Pay team instruction.

They will help you to fix your Samsung Pay app related issue.

Samsung Pay App Notification Not Working

Samsung Pay app notification not working because you have not enabled the notification for Samsung Pay app.

For Android users, Go to settings >> Go to apps >> Tap on Samsung Pay app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Samsung Pay app >> Toggle ON notifications.

Notification will be enabled for the Samsung Pay app.