The Zwift Companion App is the perfect companion to Zwift. Stay connected when you’re on the go.
Are you facing issues in the Zwift Companion app, Zwift Companion app not working for you?
Are you facing any of below issue:
- Zwift Companion app crashing/ freezing/ stopping
- Zwift Companion app stuck on loading
- Zwift Companion login issue
- Zwift Companion something went wrong
- Zwift Companion app black screen or white screen
Don’t worry you are not alone. Lot of other people also face the same issue.
In this article, we will explain why the Zwift Companion app not working and how to fix it.
Why Is Zwift Companion App Not Working?
If Zwift Companion app not working, It can happen due to several reasons, such as:
- Your device is not compatible with Zwift Companion app
- You have turned on the low data mode in your mobile
- You haven’t updated the Zwift Companion app in a long while
- There may be a glitch or a bug in the Zwift Companion app.
- Zwift Companion server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix Zwift Companion App Not Working?
Fix 1: Try Alternating Between Wi-Fi And Mobile Data
One of the most common reasons why Zwift Companion app is not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if Zwift Companion app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you are using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening Zwift Companion App
Sometime, closing and again opening the Zwift Companion app resolved the issue.
So, First close the app and then try to open again. It will fix your issue and Zwift Companion app will work fine.
If still Zwift Companion app not working then try out other fixes.
Fix 3: Check Zwift Companion Server Is Down Or Not
If Zwift Companion is not working then there are chances that there are some bugs or glitch in Zwift Companion App or Zwift Companion server is down.
There are many ways to check if Zwift Companion server is down or if there is some bug/ glitch in Zwift Companion.
First way is to go to downdetector >> Search for Zwift Companion >> check if there is a spike in the graph or not.
If there is a spike then either Zwift Companion server is down or there is some bug.
Another way is just search on Twitter “Zwift Companion down”. You can check the latest tweets regarding the same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by Zwift Companion team or Zwift Companion server is up.
Fix 4: Log Out And Login Into Zwift Companion App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still Zwift Companion app is not working then try out other fixes.
Fix 5: Clear Zwift Companion App Cache
Most of the time, when there is some issue with Zwift Companion app, clearing the app cache will resolve the issue.
So, To fix the Zwift Companion app issue, clear Zwift Companion app cache. To clear the Zwift Companion App cache,
For Android users, Go to settings >> Find Zwift Companion App and click on that >> Tap on clear cache >> Zwift Companion App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Zwift Companion App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Zwift Companion app.
Check Zwift Companion app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open SweatZwift Companion at least once every 12 hours.
For Android users, Go to settings >> Search for SweatZwift Companion app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall Zwift Companion App
To Fix Zwift Companion app issue, first delete and then reinstall the Zwift Companion app. Sometimes Uninstalling and Reinstalling the Zwift Companion app will resolve the issue.
So, First Uninstall the app from your phone after that re-install again and check Zwift Companion app is working or not.
If still Zwift Companion app is still not working then try other fixes.
Fix 8: Update Zwift Companion App To Latest Version
One of the potential reason for Zwift Companion app stopped working is you are using older version of Zwift Companion app.
Updating the Zwift Companion app to the latest version will fix all previous bug in the app which were known to Zwift Companion support team.
Always update the Zwift Companion app with the latest version because sometimes the old version does not work perfectly.
If your Zwift Companion app version is outdated then it may not work properly.
Updating the Zwift Companion app to the latest version will fix all previous bug in the app which were known to Zwift Companion support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.
For Android users, Update Zwift Companion app from Zwift Companion.
For iPhone users, Update Zwift Companion app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and it’s enabled then Zwift Companion App might not work.
So, First disable the VPN in your device and then check if the Zwift Companion app will work.
Fix 10: Check Compatibility Of Your Device With Zwift Companion App
If Zwift Companion app is not working on your device, then first check compatibility of your device with Zwift Companion app.
If your device is not compatible with the Zwift Companion app then use another device which is compatible with Zwift Companion app, Zwift Companion app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If the above solution is not working then sometimes, there is an issue with your device not Zwift Companion app. So, Close the Zwift Companion app and hard reboot your device.
After rebooting the device, Zwift Companion App will work fine.
Fix 12: Contact Zwift Companion Support Team
After performing the above fixes, if Zwift Companion app still not working then contact Zwift Companion support team.
Explain your issue properly to Zwift Companion support team. After that follow the Zwift Companion team instruction.
They will help you to fix your Zwift Companion app related issue.
Zwift Companion App Notification Not Working
Zwift Companion app notification not working because you have not enabled the notification for Zwift Companion app.
For Android users, Go to settings >> Go to apps >> Tap on Zwift Companion app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Zwift Companion app >> Toggle ON notifications.
Notification will be enabled for Zwift Companion app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix Zwift Companion app issue, check for stable internet connection, Close then Reopen app and update Zwift Companion app to latest version. This will fix your issue and the Zwift Companion App will work fine.
Alternately, If there is some bug or glitch in Zwift Companion App. So, in this case, wait till the bug is resolved by Zwift Companion team.
After that also update the Zwift Companion app to latest version if available and Zwift Companion App will work fine.
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