The Zepp App, formerly known as Amazfit, is the new official app for Zepp and Amazfit branded devices.
Are you facing issue in Zepp app, Zepp app not working for you?
Or Zepp app crashing or Zepp app not loading or Zepp login issue.
Don’t worry you are not alone. Lot of other people also face the same issue.
In this article, we will explain why Zepp app not working and how to fix it.
Why Is Zepp App Not Working?
If Zepp app not working, It can happen due to several reasons, such as:
- Your device is not compatible with Zepp app
- You have turned on the low data mode in your mobile
- You haven’t updated the Zepp app in a long while
- There may be a glitch or a bug in the Zepp app.
- Zepp server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix Zepp App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why Zepp app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if Zepp app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening Zepp App
Sometime, closing and again opening the Zepp app resolved the issue.
So, To fix Zepp app related issue, first close the app and then try to open again. It will fix your issue and Zepp app will work fine.
If still Zepp app not working then try out other fixes.
Fix 3: Check Zepp Server Is Down Or Not
If Zepp is not working then there are chances that there are some bug or glitch in Zepp App or Zepp server is down.
There are many ways to check if Zepp server is down or if there is some bug/ glitch in Zepp.
First way is go to downdetector >> Search for Zepp >> check if there is spike in the graph or not.
If there is spike then either Zepp server is down or there is some bug.
Another way is just search on Twitter “Zepp down”. You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by Zepp team or Zepp server is up.
Fix 4: Log Out And Login Into Zepp App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still Zepp app not working then try out other fixes.
Fix 5: Clear Zepp App Cache
Most of time, when there is some issue with Zepp app, clearing the app cache will resolve the issue.
So, To fix the Zepp app issue, clear Zepp app cache. To clear the Zepp App cache,
For Android users, Go to settings >> Find Zepp App and click on that >> Tap on clear cache >> Zepp App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Zepp App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Zepp app.
Check Zepp app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall Zepp App
To Fix Zepp app issue, first delete and then reinstall the Zepp app. Sometime Uninstalling and Reinstalling the Zepp app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Zepp app is working or not.
If still Zepp app not working then try other fixes.
Fix 8: Update Zepp App To Latest Version
One of the potential reason for Zepp app stopped working is you are using older version of Zepp app.
Updating the Zepp app to latest version will fix all previous bug in the app which were known to Zepp support team.
Always update Zepp app with latest version because Sometime old version not work perfectly.
If your Zepp app version is outdated then it may not work properly.
Updating the Zepp app to latest version will fix all previous bug in the app which were known to Zepp support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update Zepp app from Zepp.
For iPhone users, Update Zepp app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then Zepp App might not work.
So, First disable the VPN in your device and then check Zepp app will work.
Fix 10: Check Compatibility Of Your Device With Zepp App
If Zepp app not working on your device, then first check compatibility of your device with Zepp app.
If your device is not compatible with the Zepp app then use another device which is compatible with Zepp app, Zepp app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not Zepp app. So, Close the Zepp app and hard reboot your device.
After rebooting the device, Zepp App will work fine.
Fix 12: Contact Zepp Support Team
After performing the above fixes, if Zepp app still not working then contact Zepp support team.
Explain your issue properly to Zepp support team. After that follow the Zepp team instruction.
They will help you to fix your Zepp app related issue.
Zepp App Notification Not Working
Zepp app notification not working because you have not enabled the notification for Zepp app.
For Android users, Go to settings >> Go to apps >> Tap on Zepp app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Zepp app >> Toggle ON notifications.
Notification will be enabled for Zepp app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix Zepp app issue, check for stable internet connection, Close then Reopen app and update Zepp app to latest version. This will fix your issue and the Zepp App will work fine.
Alternately, If there is some bug or glitch in Zepp App. So, in this case wait till the bug is resolved by Zepp team.
After that also update the Zepp app to latest version if available and Zepp App will work fine.
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