Watch all your favorite subtitled Asian Dramas, Movies, and TV Shows from Korea, Mainland China, Taiwan, Japan, and Thailand anytime, anywhere, with Rakuten Viki.
Are you facing issue in Viki app, Viki app not working for you? Or Viki having black screen or Viki app crashing or Viki app not loading or Viki login issue or Viki app not opening or launching. Don’t worry you are not alone. Lot of other people also facing same issue.
In this article, we will explain why Viki app not working and how to fix it.
Why Is Viki App Not Working?
If Viki app not working, It can happen due to several reasons, such as:
- There may be a glitch or a bug in the Viki app or Viki server is down.
- You have turned on the low data mode in your mobile
- You haven’t updated the app in a long while
- You haven’t cleared the app cache
- Your Wi-Fi or mobile data is not working properly
How To Fix “Viki App Not Working”?
Fix 1: Wait For Sometime Until Viki Fix The Bug
If Viki is not working then high chances that there are some bug or glitch in Viki App or Viki app server is down and Viki team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till bug is resolved from Viki team side or Viki server is up.
Fix 2: Try Alternating Between Wi-Fi And Mobile Data
Try alternating between Wi-Fi and mobile data to see if Viki app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Log Out And Login Into Viki App
To Fix Viki App issue, first logout from the app and then again login into the app. This Will fix the issue and Viki App will work fine.
If still Viki app not working then try out other fixes.
Fix 4: Clear Viki App Cache
Most of time, when there is some issue with Viki app, clearing the app cache will resolve the issue.
So, To fix the Viki app issue, clear Viki app cache. To clear the Viki App cache,
For Android users, Go to settings >> Find Viki App and click on that >> Tap on clear cache. Viki App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Viki App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Viki app.
Check Viki app working or not after Clearing the cache.
Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model.
Fix 5: Delete And Reinstall Viki App
To Fix Viki app issue, first delete and then reinstall the Viki app. Sometime Uninstalling and Reinstalling the Viki app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Viki app is working or not.
If still Viki app not working then try other fixes.
Fix 6: Update Viki App To Latest Version
To Fix Viki app issue, update Viki app with latest version because Sometime old version not work perfectly.
If your Viki app version is outdated then it may not work properly.
Also updating the Viki app to latest version will fix all previous bug in the app which were known to Viki support team.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 7: Check Compatibility Of Your Phone With Viki App
If Viki app not working in your phone, then first check compatibility of your phone with Viki app.
If your phone is not compatible with the Viki app then use another phone which is compatible with Viki app, Viki app will work fine and the issue will be resolved.
Fix 8: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not Viki app. So, Close the Viki app and restart your device.
After Restarting the device, Viki App will work fine.
Also Read: What Does Do Not Disturb Do?
To Fix Viki app issue, check for stable internet connection, delete and Reinstall the Viki app. This will fix your issue and the Viki App will work fine.
Alternately, there are chances that there is some bug or glitch in Viki App. So, in this case wait till the bug is resolved by Viki team.
After that also update the Viki app to latest version if available and Viki App will work fine.