Fix: SmartThings App Not Working

SmartThings App

With SmartThings, you can connect, monitor and control multiple smart home devices quicker and easier.

Connect your Samsung smart TVs, smart appliances, smart speakers and brands like Ring, Nest and Philips Hue – all from one app.

Then control your smart devices using voice assistants including Alexa, Bixby and Google Assistant

Are you facing issue in SmartThings app, SmartThings app not working for you?

Or SmartThings having black screen or SmartThings app crashing or SmartThings app not loading or SmartThings login issue or  SmartThings app not opening or launching.

Don’t worry you are not alone.

Lot of other people also facing same issue.

In this article, we will explain why SmartThings app not working and how to fix it.

Why Is SmartThings App Not Working?

If SmartThings app not working, It can happen due to several reasons, such as:

  • There may be a glitch or a bug in the SmartThings app or SmartThings server is down.
  • You have turned on the low data mode in your mobile
  • You haven’t updated the app in a long while
  • You haven’t cleared the app cache 
  • Your Wi-Fi or mobile data is not working properly

How To Fix “SmartThings App Not Working”?

Fix 1: Wait For Sometime Until SmartThings Fix The Bug

If SmartThings is not working then high chances that there are some bug or glitch in SmartThings App or SmartThings app server is down and SmartThings team already know and is working to resolve the issue. 

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In this case, you can’t do anything so just wait till bug is resolved from SmartThings team side or SmartThings server is up.

Fix 2: Try Alternating Between Wi-Fi And Mobile Data

Try alternating between Wi-Fi and mobile data to see if SmartThings app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed.

Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 3: Clear SmartThings App Cache

Most of time, when there is some issue with SmartThings app, clearing the app cache will resolve the issue. 

So, To fix the SmartThings app issue, clear SmartThings app cache.

To clear the SmartThings App cache,

For Android users, Go to settings >> Find SmartThings App and click on that >> Tap on clear cache.

SmartThings App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find SmartThings App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall SmartThings app.

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Check SmartThings app working or not after Clearing the cache.

Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model. 

Fix 4: Delete And Reinstall SmartThings App

To Fix SmartThings app issue, first delete and then reinstall the SmartThings app.

Sometime Uninstalling and Reinstalling the SmartThings app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check SmartThings app is working or not. 

If still SmartThings app not working then try other fixes.

Fix 5: Update SmartThings App To Latest Version

To Fix SmartThings app issue, update SmartThings app with latest version because Sometime old version not work perfectly.

If your SmartThings app version is outdated then it may not work properly. 

Also updating the SmartThings app to latest version will fix all previous bug in the app which were known to SmartThings support team.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

Fix 6: Check Compatibility Of Your Phone With SmartThings App

If SmartThings app not working in your phone, then first check compatibility of your phone with SmartThings app. 

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If your phone is not compatible with the SmartThings app then use another phone which is compatible with SmartThings app, SmartThings app will work fine and the issue will be resolved.

Fix 7: Restart Your Device

If above solution not working then sometimes, there is an issue with your device not SmartThings app.

So, Close the SmartThings app and restart your device.

After Restarting the device, SmartThings App will work fine.

Also Read: What Does Do Not Disturb Do?


To Fix SmartThings app issue, check for stable internet connection, delete and Reinstall the SmartThings app.

This will fix your issue and the SmartThings App will work fine.

Alternately, there are chances that there is some bug or glitch in SmartThings App.

So, in this case wait till the bug is resolved by SmartThings team. 

After that also update the SmartThings app to latest version if available and SmartThings App will work fine.

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