OVO Energy is the independent UK gas and electricity supplier that’s won 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running.
Are you facing issue in OVO Energy app, OVO Energy app not working for you?
Or OVO Energy app crashing or OVO Energy app not loading or OVO Energy login issue.
Don’t worry you are not alone. Lot of other people also face the same issue.
In this article, we will explain why OVO Energy app not working and how to fix it.
Why Is OVO Energy App Not Working?
If OVO Energy app not working, It can happen due to several reasons, such as:
- Your device is not compatible with OVO Energy app
- You have turned on the low data mode in your mobile
- You haven’t updated the OVO Energy app in a long while
- There may be a glitch or a bug in the OVO Energy app.
- OVO Energy server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix OVO Energy App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why OVO Energy app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if OVO Energy app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening OVO Energy App
Sometime, closing and again opening the OVO Energy app resolved the issue.
So, To fix OVO Energy app related issue, first close the app and then try to open again. It will fix your issue and OVO Energy app will work fine.
If still OVO Energy app not working then try out other fixes.
Fix 3: Check OVO Energy Server Is Down Or Not
If OVO Energy is not working then there are chances that there are some bug or glitch in OVO Energy App or OVO Energy server is down.
There are many ways to check if OVO Energy server is down or if there is some bug/ glitch in OVO Energy.
First way is go to downdetector >> Search for OVO Energy >> check if there is spike in the graph or not.
If there is spike then either OVO Energy server is down or there is some bug.
Another way is just search on Twitter “OVO Energy down”. You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by OVO Energy team or OVO Energy server is up.
Fix 4: Log Out And Login Into OVO Energy App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still OVO Energy app not working then try out other fixes.
Fix 5: Clear OVO Energy App Cache
Most of time, when there is some issue with OVO Energy app, clearing the app cache will resolve the issue.
So, To fix the OVO Energy app issue, clear OVO Energy app cache. To clear the OVO Energy App cache,
For Android users, Go to settings >> Find OVO Energy App and click on that >> Tap on clear cache >> OVO Energy App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find OVO Energy App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall OVO Energy app.
Check OVO Energy app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall OVO Energy App
To Fix OVO Energy app issue, first delete and then reinstall the OVO Energy app. Sometime Uninstalling and Reinstalling the OVO Energy app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check OVO Energy app is working or not.
If still OVO Energy app not working then try other fixes.
Fix 8: Update OVO Energy App To Latest Version
One of the potential reason for OVO Energy app stopped working is you are using older version of OVO Energy app.
Updating the OVO Energy app to latest version will fix all previous bug in the app which were known to OVO Energy support team.
Always update OVO Energy app with latest version because Sometime old version not work perfectly.
If your OVO Energy app version is outdated then it may not work properly.
Updating the OVO Energy app to latest version will fix all previous bug in the app which were known to OVO Energy support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update OVO Energy app from OVO Energy.
For iPhone users, Update OVO Energy app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then OVO Energy App might not work.
So, First disable the VPN in your device and then check OVO Energy app will work.
Fix 10: Check Compatibility Of Your Device With OVO Energy App
If OVO Energy app not working on your device, then first check compatibility of your device with OVO Energy app.
If your device is not compatible with the OVO Energy app then use another device which is compatible with OVO Energy app, OVO Energy app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not OVO Energy app. So, Close the OVO Energy app and hard reboot your device.
After rebooting the device, OVO Energy App will work fine.
Fix 12: Contact OVO Energy Support Team
After performing the above fixes, if OVO Energy app still not working then contact OVO Energy support team.
Explain your issue properly to OVO Energy support team. After that follow the OVO Energy team instruction.
They will help you to fix your OVO Energy app related issue.
OVO Energy App Notification Not Working
OVO Energy app notification not working because you have not enabled the notification for OVO Energy app.
For Android users, Go to settings >> Go to apps >> Tap on OVO Energy app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on OVO Energy app >> Toggle ON notifications.
Notification will be enabled for OVO Energy app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix OVO Energy app issue, check for stable internet connection, Close then Reopen app and update OVO Energy app to latest version. This will fix your issue and the OVO Energy App will work fine.
Alternately, If there is some bug or glitch in OVO Energy App. So, in this case wait till the bug is resolved by OVO Energy team.
After that also update the OVO Energy app to latest version if available and OVO Energy App will work fine.
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