Fix: Octopus Energy App Not Working

Manage your Octopus Energy UK account from your fingertips.

Are you facing issue in Octopus Energy app, Octopus Energy app not working for you? 

Or Octopus Energy app crashing or Octopus Energy app not loading or Octopus Energy login issue. 

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why Octopus Energy app not working and how to fix it.

Why Is Octopus Energy App Not Working?

If Octopus Energy app not working, It can happen due to several reasons, such as:

  • Your device is not compatible with Octopus Energy app
  • You have turned on the low data mode in your mobile
  • You haven’t updated the Octopus Energy app in a long while
  • There may be a glitch or a bug in the Octopus Energy app.
  • Octopus Energy server is down
  • Your Wi-Fi or mobile data is not working properly

How To Fix Octopus Energy App Not Working?

Fix 1: Check For Stable Internet Connection

One of the most common reasons why Octopus Energy app not working is an unstable internet connection. 

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if Octopus Energy app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening Octopus Energy App 

Sometime, closing and again opening the Octopus Energy app resolved the issue. 

So, To fix Octopus Energy app related issue, first close the app and then try to open again. It will fix your issue and Octopus Energy app will work fine.

If still Octopus Energy app not working then try out other fixes.

Fix 3: Check Octopus Energy Server Is Down Or Not

If Octopus Energy is not working then there are chances that there are some bug or glitch in Octopus Energy App or Octopus Energy server is down. 

There are many ways to check if Octopus Energy server is down or if there is some bug/ glitch in Octopus Energy.

First way is go to downdetector >> Search for Octopus Energy >> check if there is spike in the graph or not.

If there is spike then either Octopus Energy server is down or there is some bug.

Another way is just search on Twitter “Octopus Energy down”. You can check latest tweets regarding same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by Octopus Energy team or Octopus Energy server is up.

Fix 4: Log Out And Login Into Octopus Energy App

You can try to logout from the app and then again login into the app. 

After that check issue is resolved or not.

If still Octopus Energy app not working then try out other fixes.

Fix 5: Clear Octopus Energy App Cache

Most of time, when there is some issue with Octopus Energy app, clearing the app cache will resolve the issue. 

So, To fix the Octopus Energy app issue, clear Octopus Energy app cache. To clear the Octopus Energy App cache,

For Android users, Go to settings >> Find Octopus Energy App and click on that >> Tap on clear cache >> Octopus Energy App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Octopus Energy App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall Octopus Energy app.

Check Octopus Energy app working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model. 

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.” 

Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.

For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON. 

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON. 

Note: Available screens, settings or steps may vary by software version, and phone model. 

Fix 7: Delete And Reinstall Octopus Energy App

To Fix Octopus Energy app issue, first delete and then reinstall the Octopus Energy app. Sometime Uninstalling and Reinstalling the Octopus Energy app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check Octopus Energy app is working or not. 

If still Octopus Energy app not working then try other fixes.

Fix 8: Update Octopus Energy App To Latest Version

One of the potential reason for Octopus Energy app stopped working is you are using older version of Octopus Energy app.

Updating the Octopus Energy app to latest version will fix all previous bug in the app which were known to Octopus Energy support team.

Always update Octopus Energy app with latest version because Sometime old version not work perfectly.

If your Octopus Energy app version is outdated then it may not work properly. 

Updating the Octopus Energy app to latest version will fix all previous bug in the app which were known to Octopus Energy support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

For Android users, Update Octopus Energy app from Octopus Energy.

For iPhone users, Update Octopus Energy app from App Store.

Fix 9: Disable VPN 

If you are using VPN in your device and its enabled then Octopus Energy App might not work.

So, First disable the VPN in your device and then check Octopus Energy app will work.

Fix 10: Check Compatibility Of Your Device With Octopus Energy App

If Octopus Energy app not working on your device, then first check compatibility of your device with Octopus Energy app. 

If your device is not compatible with the Octopus Energy app then use another device which is compatible with Octopus Energy app, Octopus Energy app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If above solution not working then sometimes, there is an issue with your device not Octopus Energy app. So, Close the Octopus Energy app and hard reboot your device.

After rebooting the device, Octopus Energy App will work fine.

Fix 12: Contact Octopus Energy Support Team

After performing the above fixes, if Octopus Energy app still not working then contact Octopus Energy support team.

Explain your issue properly to Octopus Energy support team. After that follow the Octopus Energy team instruction.

They will help you to fix your Octopus Energy app related issue.

Octopus Energy App Notification Not Working

Octopus Energy app notification not working because you have not enabled the notification for Octopus Energy app.

For Android users, Go to settings >> Go to apps >> Tap on Octopus Energy app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Octopus Energy app >> Toggle ON notifications.

Notification will be enabled for Octopus Energy app.

Note: Available screens, settings or steps may vary by software version, and phone model. 

Conclusion

To Fix Octopus Energy app issue, check for stable internet connection, Close then Reopen app and update Octopus Energy app to latest version. This will fix your issue and the Octopus Energy App will work fine.

Alternately, If there is some bug or glitch in Octopus Energy App. So, in this case wait till the bug is resolved by Octopus Energy team. 

After that also update the Octopus Energy app to latest version if available and Octopus Energy App will work fine.