Take charge of your sleep therapy success with myAir™, an exclusive app available to ResMed AirSense™ and AirCurve™ users.
Are you facing issues in the myAir app, myAir app not working for you?
Are you facing any of below issue:
- myAir app crashing/ freezing/ stopping
- myAir app stuck on loading
- myAir login issue
- myAir something went wrong
- myAir app black screen or white screen
Don’t worry you are not alone.
Lot of other people also face the same issue.
In this article, we will explain why the myAir app not working and how to fix it.
Why Is MyAir App Not Working?
If myAir app not working, It can happen due to several reasons, such as:
- Your device is not compatible with myAir app
- You have turned on the low data mode in your mobile
- You haven’t updated the myAir app in a long while
- There may be a glitch or a bug in the myAir app.
- myAir server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix MyAir App Not Working?
Fix 1: Try Alternating Between Wi-Fi And Mobile Data
One of the most common reasons why myAir app is not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if myAir app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you are using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening MyAir App
Sometime, closing and again opening the myAir app resolved the issue.
So, First close the app and then try to open again.
It will fix your issue and myAir app will work fine.
If still myAir app not working then try out other fixes.
Fix 3: Check MyAir Server Is Down Or Not
If myAir is not working then there are chances that there are some bugs or glitch in myAir App or myAir server is down.
There are many ways to check if myAir server is down or if there is some bug/ glitch in myAir.
First way is to go to downdetector >> Search for myAir >> check if there is a spike in the graph or not.
If there is a spike then either myAir server is down or there is some bug.
Another way is just search on Twitter “myAir down”.
You can check the latest tweets regarding the same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by myAir team or myAir server is up.
Fix 4: Log Out And Login Into MyAir App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still myAir app is not working then try out other fixes.
Fix 5: Clear MyAir App Cache
Most of the time, when there is some issue with myAir app, clearing the app cache will resolve the issue.
So, To fix the myAir app issue, clear myAir app cache.
To clear the myAir App cache,
For Android users, Go to settings >> Find myAir App and click on that >> Tap on clear cache >> myAir App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find myAir App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall myAir app.
Check myAir app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open SweatmyAir at least once every 12 hours.
For Android users, Go to settings >> Search for SweatmyAir app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall MyAir App
To Fix myAir app issue, first delete and then reinstall the myAir app.
Sometimes Uninstalling and Reinstalling the myAir app will resolve the issue.
So, First Uninstall the app from your phone after that re-install again and check myAir app is working or not.
If still myAir app is still not working then try other fixes.
Fix 8: Update MyAir App To Latest Version
One of the potential reason for myAir app stopped working is you are using older version of myAir app.
Updating the myAir app to the latest version will fix all previous bug in the app which were known to myAir support team.
Always update the myAir app with the latest version because sometimes the old version does not work perfectly.
If your myAir app version is outdated then it may not work properly.
Updating the myAir app to the latest version will fix all previous bug in the app which were known to myAir support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.
For Android users, Update myAir app from myAir.
For iPhone users, Update myAir app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and it’s enabled then myAir App might not work.
So, First disable the VPN in your device and then check if the myAir app will work.
Fix 10: Check Compatibility Of Your Device With MyAir App
If myAir app is not working on your device, then first check compatibility of your device with myAir app.
If your device is not compatible with the myAir app then use another device which is compatible with myAir app, myAir app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If the above solution is not working then sometimes, there is an issue with your device not myAir app.
So, Close the myAir app and hard reboot your device.
After rebooting the device, myAir App will work fine.
Fix 12: Contact MyAir Support Team
After performing the above fixes, if myAir app still not working then contact myAir support team.
Explain your issue properly to myAir support team.
After that follow the myAir team instruction.
They will help you to fix your myAir app related issue.
MyAir App Notification Not Working
myAir app notification not working because you have not enabled the notification for myAir app.
For Android users, Go to settings >> Go to apps >> Tap on myAir app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on myAir app >> Toggle ON notifications.
Notification will be enabled for myAir app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix myAir app issue, check for stable internet connection, Close then Reopen app and update myAir app to latest version.
This will fix your issue and the myAir App will work fine.
Alternately, If there is some bug or glitch in myAir App.
So, in this case, wait till the bug is resolved by myAir team.
After that also update the myAir app to latest version if available and myAir App will work fine.
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