With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere – so that you can get back to what’s important to you.
Are you facing issue in My TELUS app, My TELUS app not working for you?
Or My TELUS having black screen or My TELUS app crashing or My TELUS app not loading or My TELUS login issue or My TELUS app not opening or launching.
Don’t worry you are not alone.
Lot of other people also facing same issue.
In this article, we will explain why My TELUS app not working and how to fix it.
Why Is My TELUS App Not Working?
If My TELUS app not working, It can happen due to several reasons, such as:
- There may be a glitch or a bug in the My TELUS app or My TELUS server is down.
- You have turned on the low data mode in your mobile
- You haven’t updated the app in a long while
- You haven’t cleared the app cache
- Your Wi-Fi or mobile data is not working properly
How To Fix “My TELUS App Not Working”?
Fix 1: Wait For Sometime Until My TELUS Fix The Bug
If My TELUS is not working then high chances that there are some bug or glitch in My TELUS App or My TELUS app server is down and My TELUS team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till bug is resolved from My TELUS team side or My TELUS server is up.
Fix 2: Try Alternating Between Wi-Fi And Mobile Data
Try alternating between Wi-Fi and mobile data to see if My TELUS app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Log Out And Login Into My TELUS App
To Fix My TELUS App issue, first logout from the app and then again login into the app.
This Will fix the issue and My TELUS App will work fine.
If still My TELUS app not working then try out other fixes.
Fix 4: Clear My TELUS App Cache
Most of time, when there is some issue with My TELUS app, clearing the app cache will resolve the issue.
So, To fix the My TELUS app issue, clear My TELUS app cache.
To clear the My TELUS App cache,
For Android users, Go to settings >> Find My TELUS App and click on that >> Tap on clear cache.
My TELUS App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find My TELUS App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall My TELUS app.
Check My TELUS app working or not after Clearing the cache.
Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model.
Fix 5: Delete And Reinstall My TELUS App
To Fix My TELUS app issue, first delete and then reinstall the My TELUS app.
Sometime Uninstalling and Reinstalling the My TELUS app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check My TELUS app is working or not.
If still My TELUS app not working then try other fixes.
Fix 6: Update My TELUS App To Latest Version
To Fix My TELUS app issue, update My TELUS app with latest version because Sometime old version not work perfectly.
If your My TELUS app version is outdated then it may not work properly.
Also updating the My TELUS app to latest version will fix all previous bug in the app which were known to My TELUS support team.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 7: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not My TELUS app.
So, Close the My TELUS app and restart your device.
After Restarting the device, My TELUS App will work fine.
Also Read: What Does Do Not Disturb Do?
Conclusion
To Fix My TELUS app issue, check for stable internet connection, delete and Reinstall the My TELUS app.
This will fix your issue and the My TELUS App will work fine.
Alternately, there are chances that there is some bug or glitch in My TELUS App.
So, in this case wait till the bug is resolved by My TELUS team.
After that also update the My TELUS app to latest version if available and My TELUS App will work fine.
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