Fix: My Shaw App Not Working

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Get the most out of your Shaw products and services with the My Shaw app.

Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone.

From paying your bills to chatting with support, you can do it all with My Shaw.

Are you facing issue in My Shaw app, My Shaw app not working for you?

Or My Shaw having black screen or My Shaw app crashing or My Shaw app not loading or My Shaw login issue or  My Shaw app not opening or launching.

Don’t worry you are not alone.

Lot of other people also facing same issue.

In this article, we will explain why My Shaw app not working and how to fix it.

Why Is My Shaw App Not Working?

If My Shaw app not working, It can happen due to several reasons, such as:

  • There may be a glitch or a bug in the My Shaw app or My Shaw server is down.
  • You have turned on the low data mode in your mobile
  • You haven’t updated the app in a long while
  • You haven’t cleared the app cache 
  • Your Wi-Fi or mobile data is not working properly

How To Fix “My Shaw App Not Working”?

Fix 1: Wait For Sometime Until My Shaw Fix The Bug

If My Shaw is not working then high chances that there are some bug or glitch in My Shaw App or My Shaw app server is down and My Shaw team already know and is working to resolve the issue. 

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In this case, you can’t do anything so just wait till bug is resolved from My Shaw team side or My Shaw server is up.

Fix 2: Try Alternating Between Wi-Fi And Mobile Data

Try alternating between Wi-Fi and mobile data to see if My Shaw app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed.

Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 3: Log Out And Login Into My Shaw App

To Fix My Shaw App issue, first logout from the app and then again login into the app.

This Will fix the issue and My Shaw App will work fine.

If still My Shaw app not working then try out other fixes.

Fix 4: Clear My Shaw App Cache

Most of time, when there is some issue with My Shaw app, clearing the app cache will resolve the issue. 

So, To fix the My Shaw app issue, clear My Shaw app cache.

To clear the My Shaw App cache,

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For Android users, Go to settings >> Find My Shaw App and click on that >> Tap on clear cache.

My Shaw App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find My Shaw App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall My Shaw app.

Check My Shaw app working or not after Clearing the cache.

Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model. 

Fix 5: Delete And Reinstall My Shaw App

To Fix My Shaw app issue, first delete and then reinstall the My Shaw app.

Sometime Uninstalling and Reinstalling the My Shaw app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check My Shaw app is working or not. 

If still My Shaw app not working then try other fixes.

Fix 6: Update My Shaw App To Latest Version

To Fix My Shaw app issue, update My Shaw app with latest version because Sometime old version not work perfectly.

If your My Shaw app version is outdated then it may not work properly. 

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Also updating the My Shaw app to latest version will fix all previous bug in the app which were known to My Shaw support team.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

Fix 7: Restart Your Device

If above solution not working then sometimes, there is an issue with your device not My Shaw app.

So, Close the My Shaw app and restart your device.

After Restarting the device, My Shaw App will work fine.

Also Read: What Does Do Not Disturb Do?


To Fix My Shaw app issue, check for stable internet connection, delete and Reinstall the My Shaw app.

This will fix your issue and the My Shaw App will work fine.

Alternately, there are chances that there is some bug or glitch in My Shaw App.

So, in this case wait till the bug is resolved by My Shaw team. 

After that also update the My Shaw app to latest version if available and My Shaw App will work fine.

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