My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone – 24/7.
Are you facing issue in My Optus app, My Optus app not working for you?
Or My Optus app crashing or My Optus app not loading or My Optus login issue.
Don’t worry you are not alone.
Lot of other people also face the same issue.
In this article, we will explain why My Optus app not working and how to fix it.
Why Is My Optus App Not Working?
If My Optus app not working, It can happen due to several reasons, such as:
- Your device is not compatible with My Optus app
- You have turned on the low data mode in your mobile
- You haven’t updated the My Optus app in a long while
- There may be a glitch or a bug in the My Optus app.
- My Optus server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix My Optus App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why My Optus app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if My Optus app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening My Optus App
Sometime, closing and again opening the My Optus app resolved the issue.
So, To fix My Optus app related issue, first close the app and then try to open again.
It will fix your issue and My Optus app will work fine.
If still My Optus app not working then try out other fixes.
Fix 3: Check My Optus Server Is Down Or Not
If My Optus is not working then there are chances that there are some bug or glitch in My Optus App or My Optus server is down.
There are many ways to check if My Optus server is down or if there is some bug/ glitch in My Optus.
First way is go to downdetector >> Search for My Optus >> check if there is spike in the graph or not.
If there is spike then either My Optus server is down or there is some bug.
Another way is just search on Twitter “My Optus down”.
You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by My Optus team or My Optus server is up.
Fix 4: Log Out And Login Into My Optus App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still My Optus app not working then try out other fixes.
Fix 5: Clear My Optus App Cache
Most of time, when there is some issue with My Optus app, clearing the app cache will resolve the issue.
So, To fix the My Optus app issue, clear My Optus app cache.
To clear the My Optus App cache,
For Android users, Go to settings >> Find My Optus App and click on that >> Tap on clear cache >> My Optus App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find My Optus App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall My Optus app.
Check My Optus app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall My Optus App
To Fix My Optus app issue, first delete and then reinstall the My Optus app.
Sometime Uninstalling and Reinstalling the My Optus app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check My Optus app is working or not.
If still My Optus app not working then try other fixes.
Fix 8: Update My Optus App To Latest Version
One of the potential reason for My Optus app stopped working is you are using older version of My Optus app.
Updating the My Optus app to latest version will fix all previous bug in the app which were known to My Optus support team.
Always update My Optus app with latest version because Sometime old version not work perfectly.
If your My Optus app version is outdated then it may not work properly.
Updating the My Optus app to latest version will fix all previous bug in the app which were known to My Optus support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update My Optus app from My Optus.
For iPhone users, Update My Optus app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then My Optus App might not work.
So, First disable the VPN in your device and then check My Optus app will work.
Fix 10: Check Compatibility Of Your Device With My Optus App
If My Optus app not working on your device, then first check compatibility of your device with My Optus app.
If your device is not compatible with the My Optus app then use another device which is compatible with My Optus app, My Optus app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not My Optus app.
So, Close the My Optus app and hard reboot your device.
After rebooting the device, My Optus App will work fine.
Fix 12: Contact My Optus Support Team
After performing the above fixes, if My Optus app still not working then contact My Optus support team.
Explain your issue properly to My Optus support team.
After that follow the My Optus team instruction.
They will help you to fix your My Optus app related issue.
My Optus App Notification Not Working
My Optus app notification not working because you have not enabled the notification for My Optus app.
For Android users, Go to settings >> Go to apps >> Tap on My Optus app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on My Optus app >> Toggle ON notifications.
Notification will be enabled for My Optus app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix My Optus app issue, check for stable internet connection, Close then Reopen app and update My Optus app to latest version.
This will fix your issue and the My Optus App will work fine.
Alternately, If there is some bug or glitch in My Optus App.
So, in this case wait till the bug is resolved by My Optus team.
After that also update the My Optus app to latest version if available and My Optus App will work fine.
Similar Posts:
