The My O2 app is the quickest and easiest way to manage your pay monthly and pay as you go mobile accounts, see your recent charges and shop for new mobile devices.
Are you facing issues in the My O2 app, My O2 app not working for you?
Are you facing any of below issue:
- My O2 app crashing/ freezing/ stopping
- My O2 app stuck on loading
- My O2 login issue
- My O2 something went wrong
- My O2 app black screen or white screen
Don’t worry you are not alone.
Lot of other people also face the same issue.
In this article, we will explain why the My O2 app not working and how to fix it.
Why Is My O2 App Not Working?
If My O2 app not working, It can happen due to several reasons, such as:
- Your device is not compatible with My O2 app
- You have turned on the low data mode in your mobile
- You haven’t updated the My O2 app in a long while
- There may be a glitch or a bug in the My O2 app.
- My O2 server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix My O2 App Not Working?
Fix 1: Try Alternating Between Wi-Fi And Mobile Data
One of the most common reasons why My O2 app is not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if My O2 app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you are using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening My O2 App
Sometime, closing and again opening the My O2 app resolved the issue.
So, First close the app and then try to open again.
It will fix your issue and My O2 app will work fine.
If still My O2 app not working then try out other fixes.
Fix 3: Check My O2 Server Is Down Or Not
If My O2 is not working then there are chances that there are some bugs or glitch in My O2 App or My O2 server is down.
There are many ways to check if My O2 server is down or if there is some bug/ glitch in My O2.
First way is to go to downdetector >> Search for My O2 >> check if there is a spike in the graph or not.
If there is a spike then either My O2 server is down or there is some bug.
Another way is just search on Twitter “My O2 down”.
You can check the latest tweets regarding the same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by My O2 team or My O2 server is up.
Fix 4: Log Out And Login Into My O2 App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still My O2 app is not working then try out other fixes.
Fix 5: Clear My O2 App Cache
Most of the time, when there is some issue with My O2 app, clearing the app cache will resolve the issue.
So, To fix the My O2 app issue, clear My O2 app cache.
To clear the My O2 App cache,
For Android users, Go to settings >> Find My O2 App and click on that >> Tap on clear cache >> My O2 App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find My O2 App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall My O2 app.
Check My O2 app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open SweatMy O2 at least once every 12 hours.
For Android users, Go to settings >> Search for SweatMy O2 app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall My O2 App
To Fix My O2 app issue, first delete and then reinstall the My O2 app.
Sometimes Uninstalling and Reinstalling the My O2 app will resolve the issue.
So, First Uninstall the app from your phone after that re-install again and check My O2 app is working or not.
If still My O2 app is still not working then try other fixes.
Fix 8: Update My O2 App To Latest Version
One of the potential reason for My O2 app stopped working is you are using older version of My O2 app.
Updating the My O2 app to the latest version will fix all previous bug in the app which were known to My O2 support team.
Always update the My O2 app with the latest version because sometimes the old version does not work perfectly.
If your My O2 app version is outdated then it may not work properly.
Updating the My O2 app to the latest version will fix all previous bug in the app which were known to My O2 support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.
For Android users, Update My O2 app from My O2.
For iPhone users, Update My O2 app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and it’s enabled then My O2 App might not work.
So, First disable the VPN in your device and then check if the My O2 app will work.
Fix 10: Check Compatibility Of Your Device With My O2 App
If My O2 app is not working on your device, then first check compatibility of your device with My O2 app.
If your device is not compatible with the My O2 app then use another device which is compatible with My O2 app, My O2 app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If the above solution is not working then sometimes, there is an issue with your device not My O2 app.
So, Close the My O2 app and hard reboot your device.
After rebooting the device, My O2 App will work fine.
Fix 12: Contact My O2 Support Team
After performing the above fixes, if My O2 app still not working then contact My O2 support team.
Explain your issue properly to My O2 support team.
After that follow the My O2 team instruction.
They will help you to fix your My O2 app related issue.
My O2 App Notification Not Working
My O2 app notification not working because you have not enabled the notification for My O2 app.
For Android users, Go to settings >> Go to apps >> Tap on My O2 app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on My O2 app >> Toggle ON notifications.
Notification will be enabled for My O2 app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix My O2 app issue, check for stable internet connection, Close then Reopen app and update My O2 app to latest version.
This will fix your issue and the My O2 App will work fine.
Alternately, If there is some bug or glitch in My O2 App.
So, in this case, wait till the bug is resolved by My O2 team.
After that also update the My O2 app to latest version if available and My O2 App will work fine.
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