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Are you facing issue in My EE app, My EE app not working for you?
Or My EE app crashing or My EE app not loading or My EE login issue.
Don’t worry you are not alone. Lot of other people also face the same issue.
In this article, we will explain why My EE app not working and how to fix it.
Why Is My EE App Not Working?
If My EE app not working, It can happen due to several reasons, such as:
- Your device is not compatible with My EE app
- You have turned on the low data mode in your mobile
- You haven’t updated the My EE app in a long while
- There may be a glitch or a bug in the My EE app.
- My EE server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix My EE App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why My EE app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if My EE app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening My EE App
Sometime, closing and again opening the My EE app resolved the issue.
So, To fix My EE app related issue, first close the app and then try to open again. It will fix your issue and My EE app will work fine.
If still My EE app not working then try out other fixes.
Fix 3: Check My EE Server Is Down Or Not
If My EE is not working then there are chances that there are some bug or glitch in My EE App or My EE server is down.
There are many ways to check if My EE server is down or if there is some bug/ glitch in My EE.
First way is go to downdetector >> Search for My EE >> check if there is spike in the graph or not.
If there is spike then either My EE server is down or there is some bug.
Another way is just search on Twitter “My EE down”. You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by My EE team or My EE server is up.
Fix 4: Log Out And Login Into My EE App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still My EE app not working then try out other fixes.
Fix 5: Clear My EE App Cache
Most of time, when there is some issue with My EE app, clearing the app cache will resolve the issue.
So, To fix the My EE app issue, clear My EE app cache. To clear the My EE App cache,
For Android users, Go to settings >> Find My EE App and click on that >> Tap on clear cache >> My EE App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find My EE App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall My EE app.
Check My EE app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall My EE App
To Fix My EE app issue, first delete and then reinstall the My EE app. Sometime Uninstalling and Reinstalling the My EE app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check My EE app is working or not.
If still My EE app not working then try other fixes.
Fix 8: Update My EE App To Latest Version
One of the potential reason for My EE app stopped working is you are using older version of My EE app.
Updating the My EE app to latest version will fix all previous bug in the app which were known to My EE support team.
Always update My EE app with latest version because Sometime old version not work perfectly.
If your My EE app version is outdated then it may not work properly.
Updating the My EE app to latest version will fix all previous bug in the app which were known to My EE support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update My EE app from My EE.
For iPhone users, Update My EE app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then My EE App might not work.
So, First disable the VPN in your device and then check My EE app will work.
Fix 10: Check Compatibility Of Your Device With My EE App
If My EE app not working on your device, then first check compatibility of your device with My EE app.
If your device is not compatible with the My EE app then use another device which is compatible with My EE app, My EE app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not My EE app. So, Close the My EE app and hard reboot your device.
After rebooting the device, My EE App will work fine.
Fix 12: Contact My EE Support Team
After performing the above fixes, if My EE app still not working then contact My EE support team.
Explain your issue properly to My EE support team. After that follow the My EE team instruction.
They will help you to fix your My EE app related issue.
My EE App Notification Not Working
My EE app notification not working because you have not enabled the notification for My EE app.
For Android users, Go to settings >> Go to apps >> Tap on My EE app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on My EE app >> Toggle ON notifications.
Notification will be enabled for My EE app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix My EE app issue, check for stable internet connection, Close then Reopen app and update My EE app to latest version. This will fix your issue and the My EE App will work fine.
Alternately, If there is some bug or glitch in My EE App. So, in this case wait till the bug is resolved by My EE team.
After that also update the My EE app to latest version if available and My EE App will work fine.
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