Fix: Ecobee App Not Working

ecobee App

An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you’re there, and peace of mind when you’re away.

The ecobee mobile app is simply an extension of this experience. 

Are you facing issue in ecobee app, ecobee app not working for you?

Or ecobee app crashing or ecobee app not loading or ecobee login issue.

Don’t worry you are not alone.

Lot of other people also face the same issue.

In this article, we will explain why ecobee app not working and how to fix it.

Why Is Ecobee App Not Working?

If ecobee app not working, It can happen due to several reasons, such as:

  • There may be a glitch or a bug in the ecobee app.
  • Your device is not compatible with ecobee app
  • You are using VPN on Your Phone
  • You have turned on the low data mode in your mobile
  • You haven’t updated the app in a long while
  • Your Wi-Fi or mobile data is not working properly

How To Fix “ecobee App Not Working”?

Fix 1: Wait For Sometime Until Ecobee Fix The Bug

If ecobee is not working then high chances that there are some bug or glitch in ecobee App or ecobee app server is down and ecobee team already know and is working to resolve the issue. 

In this case, you can’t do anything so just wait till bug is resolved by ecobee team side or ecobee server is up.

Fix 2: Check For Stable Internet Connection

Try alternating between Wi-Fi and mobile data to see if ecobee app issue is related to your connection.

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If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed.

Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 3: Try Closing And Reopening Ecobee App 

Sometime, closing and again opening the app resolve ecobee app related issue. 

So, To fix ecobee app related issue, first close the app and then try to open again.

It will fix your issue and ecobee app will work fine.

If still ecobee app not working then try out other fixes.

Fix 4: Clear Ecobee App Cache

Most of time, when there is some issue with ecobee app, clearing the app cache will resolve the issue. 

So, To fix the ecobee app issue, clear ecobee app cache.

To clear the ecobee App cache,

For Android users, Go to settings >> Find ecobee App and click on that >> Tap on clear cache. ecobee App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find ecobee App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall ecobee app.

Check ecobee app working or not after clearing the cache.

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Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model. 

Fix 5: Delete And Reinstall Ecobee App

To Fix ecobee app issue, first delete and then reinstall the ecobee app.

Sometime Uninstalling and Reinstalling the ecobee app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check ecobee app is working or not. 

If still ecobee app not working then try other fixes.

Fix 6: Update Ecobee App To Latest Version

To Fix ecobee app issue, update ecobee app with latest version because Sometime old version not work perfectly.

If your ecobee app version is outdated then it may not work properly. 

Also updating the ecobee app to latest version will fix all previous bug in the app which were known to ecobee support team.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

Fix 7: Check Compatibility Of Your Phone With Ecobee App

If ecobee app not working in your phone, then first check compatibility of your phone with ecobee app. 

If your phone is not compatible with the ecobee app then use another phone which is compatible with ecobee app, ecobee app will work fine and the issue will be resolved.

Fix 8: Disable VPN 

If you are using VPN in your phone and its enabled when you login into ecobee app then ecobee App might not work.

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So, To Fix ecobee App issue, first disable the VPN in your phone and then check ecobee app will work.

Fix 9: Restart Your Device

If above solution not working then sometimes, there is an issue with your device not ecobee app.

So, Close the ecobee app and restart your device.

After Restarting the device, ecobee App will work fine.

Fix 10: Contact Ecobee Support Team

After performing the above fixes, if ecobee app still not working then contact ecobee support team.

Explain your issue properly to ecobee support team.

After that follow the ecobee team instruction.

They will help you to fix your ecobee app related issue.

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To Fix ecobee app issue, check for stable internet connection, clear cache and update ecobee app to latest version.

This will fix your issue and the ecobee App will work fine.

Alternately, there are chances that there is some bug or glitch in ecobee App.

So, in this case wait till the bug is resolved by ecobee team. 

After that also update the ecobee app to latest version if available and ecobee App will work fine.

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