Fix: DStv App Not Working


If you are a DStv customer in a country within our DStv territories, the DStv app enables you to stream live TV, catch up on your favourite series, movies and sport highlights or download to watch later offline, all on the go.

The Live TV and Catch Up content in the DStv app will be as per your DStv subscription package and country where your subscription is held.

Due to geo-blocking this content can only be played within the countries in the DStv territories.

Are you facing issue in DStv app, DStv app not working for you? Or DStv having black screen or DStv app crashing or DStv app not loading or DStv login issue or DStv app not opening or launching. Don’t worry you are not alone. Lot of other people also facing the same issue.

In this article, we will explain why DStv app not working and how to fix it.

Why Is DStv App Not Working?

If DStv app not working, It can happen due to several reasons, such as:

  • There may be a glitch or a bug in the DStv app or DStv server is down.
  • You are using VPN on Your Phone
  • You have turned on the low data mode in your mobile
  • You haven’t updated the app in a long while
  • You haven’t cleared the app cache 
  • Your Wi-Fi or mobile data is not working properly

How To Fix “DStv App Not Working”?

Fix 1: Wait For Sometime Until DStv Fix The Bug

If DStv is not working then high chances that there are some bug or glitch in DStv App or DStv app server is down and DStv team already know and is working to resolve the issue. 

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In this case, you can’t do anything so just wait till bug is resolved from DStv team side or DStv server is up.

Fix 2: Try Alternating Between Wi-Fi And Mobile Data

Try alternating between Wi-Fi and mobile data to see if DStv app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 3: Log Out And Login Into DStv App

To Fix DStv App issue, first logout from the app and then again login into the app. This Will fix the issue and DStv App will work fine.

If still DStv app not working then try out other fixes.

Fix 4: Clear DStv App Cache

Most of time, when there is some issue with DStv app, clearing the app cache will resolve the issue. 

So, To fix the DStv app issue, clear DStv app cache. To clear the DStv App cache,

For Android users, Go to settings >> Find DStv App and click on that >> Tap on clear cache. DStv App cache will be cleared.

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For iPhone users, Go to iPhone settings >> Go to General >> Find DStv App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall DStv app.

Check DStv app working or not after Clearing the cache.

Note: Available screens, settings or steps for clearing cache may vary by software version, and phone model. 

Fix 5: Delete And Reinstall DStv App

To Fix DStv app issue, first delete and then reinstall the DStv app. Sometime Uninstalling and Reinstalling the DStv app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check DStv app is working or not. 

If still DStv app not working then try other fixes.

Fix 6: Update DStv App To Latest Version

To Fix DStv app issue, update DStv app with latest version because Sometime old version not work perfectly.

If your DStv app version is outdated then it may not work properly. 

Also updating the DStv app to latest version will fix all previous bug in the app which were known to DStv support team.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

Fix 7: Check Compatibility Of Your Phone With DStv App

If DStv app not working in your phone, then first check compatibility of your phone with DStv app. 

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If your phone is not compatible with the DStv app then use another phone which is compatible with DStv app, DStv app will work fine and the issue will be resolved.

Fix 8: Disable VPN 

If you are using VPN in your phone and its enabled when you login into DStv app then DStv App might not work.

So, To Fix DStv App issue, first disable the VPN in your phone and then check DStv app will work.

Fix 9: Restart Your Device

If above solution not working then sometimes, there is an issue with your device not DStv app. So, Close the DStv app and restart your device.

After Restarting the device, DStv App will work fine.

Also Read: What Does Do Not Disturb Do?


To Fix DStv app issue, check for stable internet connection, clear cache and update DStv app to latest version. This will fix your issue and the DStv App will work fine.

Alternately, there are chances that there is some bug or glitch in DStv App. So, in this case wait till the bug is resolved by DStv team. 

After that also update the DStv app to latest version if available and DStv App will work fine.

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